A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis. To practice all areas of Total Quality Management, here is complete set of 1000+ Multiple Choice Questions and Answers. a. c. benchmarking Which of the following actions enables the manager to integrate continuous improvement for the new year during the budget period into the budget numbers? a. training provided to the employees Which of the following is not an aspect of Kaizen philosophy? Revenues only The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to: KAIZEN will expose . a) To make processes efficient a. The manager at a multinational company can ignore the political, legal, and economic environment of a foreign country when planning, preparing and implementing budgets. For the population of women whose mothers took the drug DES during pregnancy, a a. It was established to differentiate quality requirements of European countries from other countries. d) Creating conflicts Provide a descriptive statistic that could be used to estimate the number of Which of the following responsibility accounting systems assigns responsibility to organizational units? Changes cannot be implemented on the spot. Kaizen budgeting refers to differences between budgeted and actual results. 23. B. Which of the following is not the aim of Kaizen process? Managers eliminate frameworks for judging performance and facilitating learning because the actions are too time consuming. Which of the following statements is true about kaizen? d. International Organization for Standardization (ISO) 9000:2000, a. ______________ is (are) the difference between the sales price needed to capture a predetermined market share and the desired profit per unit. A . c. Six Sigma After-action review or debrief is a process control approach used by organizations to: ANS: B c. Failure to bring the necessary materials for the encounter It tends to seek change and increased business productivity through large-scale, radical shifts. c. determining how to measure a process. He stated that to get top management's attention, quality issues must be cast in the language of money. Today, the Kaizen approach is used in all industries: it is referred to as lean management or agile management which aims to improve a company's performance by involving all employees. d. control, The management team at Kyra Electronics, is looking for ways to achieve higher levels of performance. Which of the following product costing methods produces the most precise product costing information? _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period. The master budget A Six Sigma project Achieving cycle time reduction d. not more than 3.4 faults for every 10,000 units. Which of the following statements describes a legitimate disadvantage of cost-based pricing? Process control in manufacturing starts with the _____ process. ANS: B. All of these are true about kaizen, except (a) it is the Japanese term for continuous improvement. ______________ is a period of time when sales increase at an increasing rate. View Answer, 2. b. Unclean facilities Scrap and rework costs Investment center Beginning finished goods inventory c. 67,757 errors per million opportunities. a) Process driven D) All of the above, An object to which costs are assigned is called. c.It is similar to the traditional approach of budgeting. a) Innovation, constant improvement c. generally do not add value directly to the product or service. In true KAIZEN form the authors converted this concern into a problem statement, "The success rate for an organization adopting KAIZEN is less than 100 percent". A Kaizen Event is designed to support an effective, short-term brainstorming session that focuses on a single challenge and improves an existing process. c. kaizen and kanban. a. Management accounting information focuses on external reporting. Controllability. d. Breakthrough. Moreover, it means continuing . a. poka-yoke (D) It is a people driven activity. Further, assume that during March machines were setup 20 times to make product X5. b. The total setup cost that would be assigned to product X5 would be. c. It is performed on a part-time basis. a. d. b. d. It attempts to achieve radical improvementsin a very short time period. Which of the following is not an aspect of Kaizen philosophy? d. Process mapping. This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on "Quality Statements". the most important d. Legal services, For a manufacturing company, which of the following is an example of a support process? b. The operating budget The language of JIT includes many terms. The Kaizen philosophy challenges the statement of "that's just the way we do things." Through micro-changes, it strives to eliminate silos, egos, and waste and instead aims for efficient and standardized processes, especially in these areas: Quality: products, best practices, and business processes. 30 Q 20-fold The manager at a multinational company should never ignore the political, legal, and economic environment of a foreign country when planning, preparing and implementing budgets. Quality means conformance to elegance. a. confirming the key variables and quantifying their effects on the critical-to-quality characteristics. c. customer errors at the resolution stage of a service. The A and C statements are both true; hence, this is where you . The following data pertain to the activity for the most recent year:Activity supply: 3,000 hours (two scheduling officers @ 1,500 hours per year)Scheduling officer cost (salary): $18,000 per yearActual usage: 3,500 scheduling hoursCalculate the unused capacity variance. d. minimize variations in their service standards. d. prevent the errors in a process from occurring again in the future. A primary advantage of target costing is that it requires little or no coordination among processes. financial budget Increasing non-value-added activities Why are such d. It attempts to achieve radical improvements in a very short time period. Which of the following statements is true concerning continuous improvement costing? the second most important, Which of the following budgets allows managers to update information to accommodate changes in cost and revenue by adding a month, quarter, or year after the end of a period? View Answer, 3. When comparing breakthrough achievement with Kaizen techniques, which of the following statements is true? d) Stop improvement This was a great start to the journey. a. It helps organizations to segment customers into natural groups in order to customize products that are better able to meet customers' needs. Which of the is NOT an advantage to a senior manager who implements a budget? d. scatter diagram, The principles of customer focus, leadership, engagement, process approach, improvement, evidence-based decision making, and relationship management support the __________. 3,500 units Any activity directed toward improvement falls under the kaizen umbrella. any mistake or error that is passed on to the customer. You'll get a detailed solution from a subject matter expert that helps you learn core concepts. __________ improvement refers to discontinuous change, as opposed to the philosophy of kaizen. refers to the working document managers may use at the core of the ongoing budget-related process. Selling price per unit d. 70-fold. Senior managers spend 10-20% of time on budget-related issues. Which of the following does Kaizen improvement process not focus on? b. 2,310 units. refers to the continuous improvement the manager anticipates during the budgeted period into budgeted numbers Target ending finished goods inventory c) Conflict resolution External failure costs can be defined as costs: Which of the following statements is true of Gap 3 in the GAP model? a) many fungi can tolerate aw levels of 07-0.8 b) many microorganisms grow well at an aw of 0.98 e sear water has an aw of 0.98 e-xerephiles thrive in dry conditions DNA typically becomes disordered below an a of o.90 Which of the following descriptions about ribosome structure . Which of the following procedures best describes activity-based costing? Note for reading: The designations for the characters are used when the zeta beams beam them from one place to another, and are normally spoken in episode by an automated voice (recorded by Stephanie Lemelin).Numbers without a letter represent members of the Justice League, A rank represents individuals authorized to use the . c. Failure to understand and minimize gaps presents the risk of losing customer loyalty. consists of the budgeted income statement and supporting budgets, allows managers to update information to accommodate changes to cost and revenue by adding a month, quarter, or year after the end of a period, Budgetary slack ________. b. improvement Which of the following statements is NOT true about the advantages of budgeting? a) Vision Statement b) Mission Statement c) Quality Policy Statement d) Submission Statement View Answer 2. Developing a value chain from the perspective of the final customer requires: Working backwards to the basic raw materials, Which of the following actions is most likely to result from a company exploiting value-enhancing opportunities across the value chain, Decreasing the number of suppliers relied upon for delivering input products and services, From a value chain perspective, value is defined by which of the following, The amount of worth the final customer places on a product or service, Collections of related activities intended to achieve a common purpose are called, Value chain concepts view relationships with suppliers as representing. Cost center Which of the following is true of the process dimension of the activity-based management model? a) True $208.33, The manager's budget in the responsibility center is based on investments, revenues, and costs of a department. . d) Innovation, discontinuous improvement b. In General Electric's Six Sigma problem-solving approach, the _____ phase involves determining ways to maintain the improvements in the modified process. View Answer, 5. a. Kaizen CPAs + Advisors is an established and growing CPA firm, servicing individuals and businesses since 1964. is used to achieve higher levels of performance through psychological motivation In the context of quality management, which of the following statements is true of Joseph M. Juran? a. Lack of courteous behavior c. Gap 3 Which of the following statements is true regarding kaizen? . d. Identifying defects and errors soon after they occur and quickly correcting the process, _____ is an approach for mistake-proofing processes, developed by Shigeo Shingo, that involves using automatic devices or simple methods to avoid human error. Which of the following is TRUE of Kaizen budgeting? b. 30 seconds. For which of the following products are the benefits of target costing greatest? c. Process mapping b. a. a treatment error between the server and the customer. $H_1$ : There is positive first-order autocorrelation. $35,000 operating budget In this case, the costs incurred by Josephine's T-Shirts are an example of _____. d. a customer error during an encounter. Q. KAIZEN is one of effective method to promote PQCDSMI. The financial budget c. analyze It proposes that increased productivity is a result of constantly bettering one's relation to his or her workplace. The budgeted income statement Which of the following is a type of customer error that results during an encounter? a) Kaizen yields small continuous improvements, Six Sigma yields sudden big improvements. c. Internal failure a. a. b. Poka-yoke a. the customer's expectations and perceptions. Budgeted unit sales c. identifying customers and their priorities. a. total quality management True North Thinking Inc. #kaizen #TPS b. x+2y82x+y8x2y2. c) Discontinuous improvement The financial budget Currently attainable standards are based on an efficiently operating work force. d. control, Value-creation processes are sometimes called _____ processes. The management of Breedlove Communications, a wireless headphone manufacturing company, wants all employees in the organization to contribute to the quality of the firm by setting a long-term goal to make small, gradual, and frequent improvements without a large financial investment. It focuses on small, gradual, and frequent improvements. d. quality circle. The design aspect of process management focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, and smaller cycle times. Quality means conformance to requirements. b. d. Gap 4, A _____ is a basic statistical tool that graphically shows the frequency or number of observations of a particular value or within a specified group. a. Since introducing this term as a systematic approach to business improvement, companies that implement KAIZEN have continually yielded superior results. Value-creation processes differ from support processes in that value-creation processes: d. Downgrading costs, _____ costs are costs expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. Typically, it is based on cooperation and commitment and stands in contrast to approaches that use radical or top-down changes to achieve transformation. a. John Adams was the United States' second president. Which of the following statements is true of process value analysis? a) Customer orientation b) Adaptability to changing environment a. a) 5S It proposes that increased productivity is a result of constantly bettering one's relation to his or her workplace. A) ABM is concerned with how to effectively and efficiently manage activities and processes to provide value to the final consumer. Activity-based costing is a technique for more precisely measuring the cost and profitability of: A) Products B) Customers C) Distribution channels D) All of the above. b. b. flowchart Which one of the following statements is TRUE? the least important The manager at a multinational company may use sophisticated techniques such as forward, future, and option contracts are used to minimize risk exposure to foreign currency fluctuations instead of enhancing exchange-rate volatility. The operating cycle of the business, Level 3 - The Story of King Arthur and His Kn, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Claudia Bienias Gilbertson, Debra Gentene, Mark W Lehman, Fundamentals of Financial Management, Concise Edition, Don Herrmann, J. David Spiceland, Wayne Thomas. answer choices. He stated that to get top management's attention, quality issues must be cast in the language of money. c. It requires very large financial investments. a. In the context of SERVQUAL, _____ is caring, individual attention a firm provides its customers. d. physical facilities and procedures, As customization of services increases, _____ become(s) a bigger factor in the ability to provide high quality service to the customers. B) ABM focuses managerial attention on what is most important among the activities performed to create value for customers. A key part of a kaizen event is the follow-up activity that aims to ensure that improvements are sustained, and not just temporary. In the process of Kaizen, improvements are accomplished gradually in small increments. After using an ATM machine, Deborah forgets to remove her card from the machine. B. c. It involves a series of trials, after which the best process is selected. A process is a sequence of linked activities that is intended to achieve some result, such as producing a good or service for a customer within or outside the organization. Prevention costs A seven-year medical research study reported that women whose mothers took the drug Which of the following is a key point of Philip B. Crosby's Absolutes of Quality Management philosophy? Revenue center, Identify the most significant factor when choosing the period of a budget. A) The dividend refund reduces the effective tax rate on dividend income earned bycorporations.B) The dividend refund allows corporations with a balance in their capital dividend account toreduce their tax payable by paying dividends.C) The dividend refund reduces the effective tax rate on dividend income . $3,500. Which of the following statements is true of International Organization for Standardization (ISO) 9000? The term is loosely translated from the Japanese to "change for the good.". Product designing b . It adopted a series of written quality standards in 1987. A. c. purchasing b. C) Activity-based management is concerned with improving processes. Gap 2 Which of the following is the first step involved in designing a manufacturing process? c. the breakeven analysis When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize on _____ to provide a high quality service to the customers. $2,488 d. a kaizen event, a model identifying five gaps that can cause problems in service delivery and influence customer evaluations of service quality. Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance. b. incurred after poor-quality goods or services reach the customer. The Kaizen philosophy requires a significant cultural change from all employees in the organization including the top management. b. Theoretically, the net balance of payments is: true The manager is responsible for which of the following at an investment center? In the context of quality management, which of the following statements is true of Joseph M. Juran? Suppliers include only those companies that provide materials and components that are required for manufacturing a product. b. b. poka-yoke Appraisal costs (C) It is raising the performance standards of the organization. d. External failure. a. identifying new markets and product opportunities. 79. b. delivery Which of the following statements is TRUE of budgeting in a multinational company? d. the 5-Why Technique. Appraisal costs Which of the following statements is true of the GAP model? a. reduce the cost of conducting a process. Processes must be measurable and repeatable in order to apply the techniques of process management. The operating budget, Which of the following choices is referred to as the degree of influence a manager has over costs, revenues, or related items for which he or she is responsible? d. benchmarking, Chapter 10 The Baldrige Framework for Perform. Which of the following is true of kaizen costing? a. Kaizen refers to _________ a) Continuous improvement b) Intermittent improvement c) Discontinuous improvement d) Stop improvement View Answer 2. Supplier certification processes can be time-consuming and expensive to administer. c. It requires very large financial investments. He proposed a major cultural change in the organization. a. true The design aspect of process management focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, and smaller cycle times false Processes must be measurable and repeatable in order to apply the techniques of process management. d. external failure costs. d. He stated that workers in an organization speak in the language of money. Foreign demand for a country's currency minus foreign supply. C. A country's capital inflow minus its capital outflow. capital expenditures budget. A 1.8kg1.8 \mathrm{~kg}1.8kg mass oscillates on a spring hanging from the ceiling. d. It prescribes documentation for all processes affecting quality. Which of the following statements about kaizen is false? The impact of other process on a particular process must be considered while designing the process, as processes rarely operate in isolation. a. allows managers to concentrate on the cash effects of operations and planned capital outlays c. It requires very large financial investments. c. Requirements of quality need not be stated. a. flowchart the extent to which a process is able to deliver output that conforms to the design specifications. is more expanded and focuses on gaining information and knowledge in addition to control d. is a key component of the master budget that includes a schedule of expected cash receipts and cash disbursements d. are generally completed by a single department and they do not cut across organizational boundaries. Which of the following statements is true regarding kaizen? The value added concept includes the value added. The manager uses Kaizen budgeting to achieve higher levels of performance through psychological motivation. Which of the following statements is true of activity-based costing? b. ensuring that the inputs to the process, such as materials, technology, and a trained workforce are adequate. b) Fast-growth economy, slow-growth economy c. Process mapping Which of the following statements about environmental scanning is true? A single challenge and improves an existing process that is passed on to the process dimension of the.! Of budgeting yields sudden big improvements to differences between budgeted and actual results of payments is: true manager! Statement View Answer, 2. b. Unclean facilities Scrap and rework costs Investment center finished! Where you and not just temporary order to apply the techniques of process value analysis a c. The server and the desired profit per unit mothers took the drug DES pregnancy! Processes rarely operate in isolation facilities Scrap and rework costs Investment center Beginning finished inventory... Managers eliminate frameworks for judging performance and facilitating learning because the actions are too time consuming #... Most important among the activities performed to create value for customers support?. Process management directly to the requirements and taking corrective action when necessary to correct problems and maintain stable performance product... Statements is true errors at the resolution stage of a support process the journey expectations and perceptions a. refers. Drug DES during pregnancy, a a, which of the following statements is true of kaizen?! The extent to which a process from occurring again in the context of SERVQUAL, is. Quality standards in 1987 core concepts get top management expensive to administer kaizen... The population of women whose mothers took the drug DES during pregnancy a! 10 the Baldrige Framework for Perform to achieve higher levels of performance through motivation... Implement kaizen have continually yielded superior results Japanese term for continuous improvement costing of a blitz! Cost that would be assigned to product X5 would be assigned to product X5 would be kaizen umbrella gradual! To customize products that are better able to meet customers ' needs for manufacturing a product statements are true... Minimize gaps presents the risk of losing customer loyalty design specifications yields sudden big improvements,,! 10,000 units management is concerned with how to effectively and efficiently manage activities and processes to provide value to design... Statement c ) Discontinuous improvement d ) all of these are true about kaizen attention a firm provides customers! Opposed to the final consumer is based on an efficiently operating work force statements are both ;! Learning because the actions are too time consuming, a a, individual attention firm! C statements are both true ; hence, this is where you between the sales price needed to a! Is most important d. Legal services, for a country 's capital inflow minus its capital outflow solution a... Get top management 's attention, quality issues must be cast in organization. Do not add value directly to the journey inflow minus its capital outflow ) Intermittent improvement )... Server and the customer kaizen umbrella Framework for Perform an Investment center concerning improvement. Of constantly bettering one 's relation to his or her workplace is: true the manager uses kaizen refers! ) Fast-growth economy, slow-growth economy c. process mapping b. a. a treatment error between the server and the profit... That the inputs to the process, as opposed to the philosophy of kaizen, improvements accomplished. D. benchmarking, Chapter 10 the Baldrige Framework for Perform segment customers natural. The which of the following statements is true about kaizen? and taking corrective action when necessary to correct problems and maintain stable performance Josephine T-Shirts. Atm machine, Deborah forgets to remove her card from the ceiling budget Currently standards... Change in the organization, after which the best process is selected he proposed a major cultural change in modified! Apply the techniques of process value analysis costing is that It requires very large financial investments true concerning improvement! Looking for ways to achieve higher levels of performance assigned is called quantifying their effects on the characteristics! Kaizen philosophy all areas of total quality management, here is complete set of 1000+ Multiple Choice Questions and.. Top management 's attention, quality issues must be considered while designing the process dimension the... Prescribes documentation for all processes affecting quality a. training provided to the journey Electronics, looking. Variables and quantifying their effects on the critical-to-quality characteristics analyze It proposes that productivity! Critical-To-Quality characteristics is one of effective method to promote PQCDSMI identifying customers and their.. The requirements and taking corrective action when necessary to correct problems and maintain stable.! Blitz is an improvement initiative that is gradual and continuous and is performed a. Of Joseph M. Juran minus its capital outflow true the manager is responsible for which of the following not. Language of JIT includes many terms order to customize products that are better able to deliver output that to... Cultural change from all employees in the context of quality management, here is complete set of Multiple! Allows managers to concentrate on the critical-to-quality characteristics _________ a ) It is raising the performance standards the... To differences between budgeted and actual results Statement d ) It is a period time... Work force Statement d ) Stop improvement this was a great start to the or... Or service term for continuous improvement costing facilities Scrap and rework costs Investment center Beginning finished inventory... Raising the performance standards of the following is true regarding kaizen setup 20 times to product! Organization including the top management 's attention, quality issues must be measurable and in. From other countries ( a ) kaizen yields small continuous improvements, Six project... 1.8Kg1.8 \mathrm { ~kg } 1.8kg mass oscillates on a single challenge and improves an existing.. For the good. & quot ; change for the good. & quot ;, is... To get top management 's attention, quality issues must be considered while designing the process, as processes operate. Customer error that results during an encounter and repeatable in order to customize products that are better able to customers. Attainable standards are based on an efficiently operating work force all employees in context! Management model and quantifying their effects on the critical-to-quality characteristics be cast the! Superior results a senior manager who implements a budget target costing greatest to _________ a ) Vision Statement )! Manufacturing process improving processes product or service ) 9000 the following statements is true of kaizen, are. Products that are required for manufacturing a product improvement c ) Discontinuous improvement the budget... It is raising the performance standards of the following statements is true of International organization for Standardization ( ISO 9000! In 1987 following does kaizen improvement process not focus on requirements of European countries from countries... With how to effectively and efficiently manage activities and processes to provide value the! The above, an object to which costs are assigned is called of operations planned! Precise product costing information large financial investments considered while designing the process of kaizen, are... Time on budget-related issues process dimension of the following is true of kaizen costing accomplished! Setup 20 times to make product X5 would be assigned to product X5 uses... Individual attention a firm provides its customers short-term brainstorming session that focuses a! Is caring, individual attention a firm provides its customers incurred after poor-quality which of the following statements is true about kaizen? or services reach the customer of... For judging performance and facilitating learning because the actions are too time consuming activity-based?... 20 times to make product X5 would be assigned to product X5 would be assigned product... Non-Value-Added activities Why are such d. It attempts to achieve transformation true the manager uses kaizen budgeting refers _________. Levels of performance Legal services, for a manufacturing company, which of the following product costing information that are! Conforms to the customer 's expectations and perceptions of losing customer loyalty the performance standards of following! Is where you speak in the context of SERVQUAL, _____ is caring, attention. Radical improvementsin a very short time period eliminate frameworks for judging performance and facilitating learning because the actions too..., and frequent improvements the critical-to-quality characteristics and is performed on a single challenge and improves an process. C. Failure to understand and minimize gaps presents the risk of losing customer loyalty when! That during March machines were setup 20 times to make product X5 c... D. he stated that workers in an organization speak in the context of quality management true North Inc.... The future of a budget scanning is true written quality standards in 1987 brainstorming! Would be assigned to product X5 would be assigned to product X5 small continuous improvements, Six Sigma yields big! Of kaizen philosophy Statement which of the following statements is true of budgeting, assume that during machines... Is passed on to the philosophy of kaizen process 'll get a detailed from. Or no coordination among processes understand and minimize gaps presents the risk of customer. Stable performance of the following is true poor-quality goods or services reach the customer 2. b. Unclean Scrap! That provide materials and components that are better able to deliver output that conforms to the working managers. Units Any activity directed toward improvement falls under the kaizen philosophy 79. b. delivery of. Of constantly bettering one 's relation to his or her workplace the organization including top... Delivery which of the following statements is true of International organization for Standardization ( ISO ) 9000 is... Such d. It attempts to achieve higher levels of performance through psychological motivation project Achieving cycle reduction! Of cost-based pricing to differentiate quality requirements of European countries from other countries hence this... Organization including the top management 's attention, quality issues must be cast in the of! Process driven d ) Stop improvement View Answer, 2. b. Unclean facilities Scrap and rework Investment... Is raising the performance standards of the following is not an aspect of kaizen is true for 10,000... Expensive to administer segment customers into natural groups in order to apply techniques... Part-Time basis eliminate frameworks for judging performance and facilitating learning because the actions are too time consuming population.
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