Removed invalid 5GHz SSID being broadcast after disabling the 5GHz radio. From the Router Home screen, click System Settings . Join Us in Asking Verizon to Add Support for External Antennas! For the last 4-5 days, eero is going offline once a day. Software Version: 222146 Firmware updates Firmware updates are pushed out automatically when available. I just noticed a new firmware was posted today. A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Here's how to properly mount your 5G Internet Gateway on a wall. So far so good. Since I didn't see a thread yet, post your experiences here. I've rebooted the device a dozen times, clicked the check for update, and even called . Learn about set up, advanced feature use and navigation. Here's how to change the admin password to manage settings for your 5G Internet Gateway. From the T-Mobile Internet App, select MORE > Gateway information. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Due to inactivity, your session will end in approximately 2 minutes. That means they can use the same wireless spectrum to send more data per second. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Have a phone you love? Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. Unlimited Data. This user guide can help you get the most out of your device. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Extend your session by clicking OK below. This is happening on my iPhone and Mac using Safari and Edge. The update, called 0178, comes with a number of fixes. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Please sign in again to continue. Verizon is pleased to announce a software update for your device. Verizon Internet Gateway (ARC-XCI55AX) Software Update Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). The more bands you're connected to, the greater the bandwidth, and the higher your data rates. Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX)from the admin page. *Unavailable for Verizon Internet Gateway for Business (ASK-NCQ1338E). From the 'Device Settings' screen, click Check for new version . Trying to Return Your WiFiBlast Range Extender? Please sign in again to continue. I have had this problem since the day I received the device last summer. vman10809. Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. What's changing: Congrats, that device supports the use of external antennas! From the General Information screen, click Check for Software Update . The gateway will automatically restart once the update is complete. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). If your Internet Gateway is having power issues, view this info. Extend your session by clicking OK below. What's changing: Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. 9K views 6 months ago Verizon stealthily released a new 5G Home Internet Gateway with addition features and very importantly now has internal hookup for an external antenna connection! The details: Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. Here's how to perform a signal test for your 5G Internet Gateway. We're always striving to improve your experience, but we understand that you may be experiencing connectivity issues due to a recent software update on the 5G Internet Gateway. What's changing: Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. Extend your session by clicking OK below. Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Check out our guide for that device here. While still directional, this antenna doesnt require line-of-sight to the tower. By using external MIMO antennas placed outside your building, you can bring the faster LTE data rates from outdoors into the 5G LTE Router with much less signal loss. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. What's changing: Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Have a phone you love? Due to inactivity, your session has expired. NOTE: To use a Verizon Internet SIM card in a different 5G LTE Router, you will need to manually set the APN of that router to "v5ga01internet". As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). As you might expect, using outdoor directional antennas can help increase the signal strength. Refer to Access Admin Page for assistance. Pro tip: When placing cellular antennas, dont just go to the highest point of the roof! I still cannot update to the latest version. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Re: 5G Internet Gateway Keeps Disconnecting. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Option #1: Swap the Verizon Internet SIM card into a different cellular router, Option #2: Optimize the Verizon 5G Internet Gateway location, Why External Antennas Are Critical for Improving Data Rates, Verizon 5G Internet Gateway Technical Specifications, https://www.verizon.com/about/our-company/leader/contact/922789, fastest 4G LTE and 5G data rates possible, Small Cells: Femtocells, Microcell and Metrocells, AT&T Microcell Has Been Discontinued: 5 Replacements, Antenna Guides For Hotspots/Modems/Routers. Share Connect with us on Messenger Visit Community Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). Alternatively, click Check for FTP OTA to check router firmware update availability. Verizon is pleased to announce a software update for your device. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. We need a resolution and a timeline. Here's how to activate prepaid mobile broadband service via the self-serve portal. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Get up to $500 when you. New comments cannot be posted and votes cannot be cast. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). To check firmware version. Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway(ARC-XCI55AX). By enabling it, it gives you almost all the channel options for 5Ghz to choose from. The admin GUI will now leverage an https address. Software Version: 3.1.1.28 We need a resolution and a timeline. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Sometimes I can just wait a few minutes and it comes back online. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). For more information, please see our Here's how to display or not display the Wi-Fi name for yourVerizon Internet Gateway (ARC-XCI55AX)to other devices. Please sign in again to continue. What Causes Dropped Calls for Smart Phones? Improving signal quality has a huge impact on your data rates. Due to inactivity, your session has expired. Software Version: 3.1.1.27 Multi-Carrier Cellular Distributed Antenna Systems (DAS). Please proceed at your own risk. Here's how to access LAN settings (IP address, Subnet mask, etc.) I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Release date: 06/22/2022 It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top Open-Sourcing Our COVID-19 Safety Protocol, Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide, A thin prying tool or flat-head screwdriver, A secure container to keep screws and small parts safe while you work. Here's how to change the Wi-Fi password used to connect devices to your 5G Internet Gateway. Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. Removed My FiOS reference in webGUI Parental Control section (not applicable). Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Software Version: 220745 Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Order Online. Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. I know there's lots of other customers in the same position as I am. Do not restart the gateway when it's updating. What's changing: Free shipping over $99. Have a phone you love? on your Verizon Internet Gateway(ARC-XCI55AX). and our Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Release date: 04/12/2022 I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). This content is for the Verizon Internet Gateway (ARC-XCI55AX). Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Higher data rates allow your hotspot to communicate using "higher order modulation schemes." Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Access the router configuration tool then click Device Settings Firmware (on the left menu). Below is a summary of some of the major changes: The webGUI format will be completely redesigned. My GL.iNet router which flagged the NAT issue before shows all clear. I am on software version 21432. Due to inactivity, your session will end in approximately 2 minutes. You won't be able to use the sim with your own modem. Have a phone you love? Due to inactivity, your session has expired. What's changing: on your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. WPA2 will now be the lowest Wi-Fi security setting / option available. New comments cannot be posted and votes cannot be cast. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Please escalate. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. Correct answers are available for this post. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. In reality, often an increase in signal strength is the third most important factor for data speeds that external antennas help with. The Nokia gateway was the first 5G-compatible gateway T-Mobile released for their Home Internet service. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. There doesn't appear to be an option to update it in the web interface. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. Updated LED behavior to show blinking red if the SIM is not active. Due to inactivity, your session will end in approximately 2 minutes. Check the Software Updates page to see if your device's most recent software version is listed. Lets. The current software update: The details: You may need to first push down on the SIM card for it to pop out of it's compartment. Here's how to restore your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA) to factory default settings. They can't be manually requested. Extend your session by clicking OK below. You also need to ensure that your router is plugged into LAN 2. Here's an overview of the LED indicators on your Verizon Internet Gateway(ARC-XCI55AX). Every time I run a software update through the admin portal I get the error "check for new update failed." Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. Sign in to the Admin Web GUI. You will see the message below when you access the admin URL from your web browser. Here's how to restart your 5G Internet Gateway. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Due to inactivity, your session will end in approximately 2 minutes. This does fix the double NAT issue when using your own router connected to the Internet Gateway. Release date: 09/13/2022 I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Due to inactivity, your session has expired. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). Please sign in again to continue. Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). They're sent out in phases over a few weeks, so not all users get the update at the same time. Share Connect with us on Messenger Find device-specific support and online tools for your Verizon 5G Internet Gateway. It will slowly be rolled out to. Two changes I noticed right away were: There is a new option in wifi settings called "5GHz Wi-Fi DFS". To enable, go to LAN settings and enable IP Passthrough. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Modem/System recovery improvements to reduce recovery time for modem crash scenarios. Fecha de lanzamiento: 01.17.2023. Easy returns. To view the SKU, refer to View Device SKU. This helps increase data rates, but only up to a point. Due to inactivity, your session has expired. $70 per month w/ AutoPay. However, many of the higher frequency bands aren't able to penetrate into buildings. From our testing there isn't a way to feed cables into the Verizon 5G Internet Gateway (ASK-NCQ1338) and reassemble the unit. Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. 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