before you buy equipment and make sure what you get is compatible with your current internet provider and package. This page didnt help me choose a product or service. Yes No. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Do I need both? Single frame size: about 4545 cm, you can make the pattern you want. Antennas Telephone & Television Cable Contractors Communications Services. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. Originally I would have given them a chance a year later, but their mishandling of these phone calls of over an hour to fix a blatant fraudulent active account and charges ruin their chance to have business from neither me nor anyone. If we send you a return kit. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. I started using suddenlink about two years ago. Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Thank you for your feedback. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. Reset Apply. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Our content is intended to be used for general information purposes only. . This review was chosen algorithmically as the most valued customer feedback. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a self-help section for installation if you choose to use equipment you buy. From Business: Optimum Internet 500 Starting at $59.99/mo. How do you cancel Optimum internet and television service? She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a. for installation if you choose to use equipment you buy. Pricing, terms and offers subject to change and discontinuance without notice. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. Call center hours Mon-Fri 7am-5pm PST. Thanks & Welcome to the Forbes Home Improvement Community! Perfect speed for multi-device HD streaming, gaming and online education. We can help you get SuddenLink's attention and get better help faster. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . That piece of equipment or gadget belongs to Altice Amplify. Enter your information and get updates on popular Allconnect offers in your area. It's not right what Big Business can get away with if we let them. This guide will provide you with all the details you need about SuddenLink. Public, please do not use Suddenlink. Im signed up for Suddenlink service, what equipment do I need? Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Copyright 2022 Consumers Unified LLC. Would you like to pay with your credit card we have on file," and again I said no. Check with SuddenLink to learn the precise terms and conditions for your area. Please try to arrive 15 minutes early. Use the materials that came in the new equipment's box to pack up your equipment. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. Canceling your Optimum service over the phone. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. It offers 99% nationwide coverage, and you can cancel at any time. 1.Build maps experiences throughout the world. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. Google does maps best. [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. Best of the Best. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Revisit the world around you in ways you've never seen before. Your insight helps, and well do our best to improve your experience. Accept Appointments. Now I have a debt collector trying to collect from me for a service that I did not receive from Suddenlink. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. Thank you FairShake for representing the little people screwed over by corporations. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. Allconnect.com does not include every service provider available. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. The suddenlink stores locations can help with all your needs. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! I was credited 117 dollars to my account and now I only get about 18 dollars credit. into your contract. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. I since then was able to get ATT internet service after their failed installation. Please see our. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. I have been charged $80 for equipment I personally returned 8 months ago! Don't deal with them if you can avoid it. Google Maps is a web mapping service developed by Google. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). Log in to your Google account and enjoy your own Google Maps. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Thank you, you have successfully subscribed to our newsletter! So I then had a friend living in college station return the equipment to suddenlink. 36, Lane 200, Yongji Road, Xinyi District, Taipei City. You might need to either transfer your service or cancel it. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. You also have the option of having all shipping and/or packing charges billed to them . 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. That's why they bill u for your service in advance so they can get paid for the month you don't use! Remain on the line. If a map is no longer just a map, what is it? Streamlined simple shipping. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Can I rent a router/modem from Suddenlink? See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. . File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. Contact a location near you for products or services. We value your privacy. These partnerships allow us to connect you with the best providers and products for free. Unfortunately, Optimum doesnt currently offer seasonal holds. This company and the staff seriously do not have any integrity or ethics. Bring the real world to your users with customized maps and street view imagery. Contact a location near you for products or services. Wi-Fi 6E: What is it and how can it help you? I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. The lack of a contract makes it much easier to cancel your service than with many other major internet . For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. Suddenlink located in Charleston Town Center. What are you looking for? Never got to speak to a manager. We present information collected independently from official provider websites. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. Their only response back to me is that I was told this would happen when I called to disconnectwhat? Thanks! All rights reserved. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. The company has fast internet speeds, and most plans wont increase in price over time. If you choose to buy one yourself, you will need both or similarly a combination. we can help you resolve any outstanding issues or fees. Are you moving to a new home or unhappy with your Optimum? Modem required for internet service. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . This was solved. Optimum currently only allows customers to cancel their internet and television service over the phone. All trademarks and service marks are the property of their respective owners. Returning equipment properly will keep your credit cool. Hi, Gerardo! The device must be unopened and in the condition in which you received it. Wouldn't let me talk to a manager. Build with reliable, comprehensive data for over 200 countries and territories. Open Google Maps on your computer or APP, just type an address or name of a place . Take your complaint beyond customer service and get a real resolution. I called and once again they said, ""Oops, I'll take that charge off right now." If you do this, you can make sure you are . During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Google Maps is a web mapping service developed by Google. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. 2850 Ridge Rd. Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. Royse City, TX 75189. In 2020, Google Maps was used by over 1 billion people every month. Why should you choose Allconnect? Copyright 2023 Intermodal Association of North America. internet requires a modem and router. Suddenlink is scamming people! Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. Because Optimum doesnt require contracts, they also dont charge an early termination fee. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. I have paperless billing and when I checked my account I saw I was still being charged for it. Suddenlink stores locations in database: 2 Their technical performance has been excellent. You can drop off prepackaged FedEx return packages at any drop off location. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Say "Home" or press 1. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Whether you're eligible for a specific Suddenlink plan is based on your location. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. Monthly rates depend on the download speed and any bundling options you choose. $74.99 a month. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. Companies have different return options to choose from. Tue. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Not cool, but OK. A few months later and I saw the charge was STILL there. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. (But you still wont own them!) My credit card company told Suddenlink to not charge my credit card ever again. Upload vs. download speed: Whats the difference? From 18:31, a one-hour overtime fee will be charged. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. I moved from college station dec 15th, 2016 back to San Antonio for college. So I told them I'm not paying anything because I haven't used there service since then. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. We finely were able to find another local provider and cancel their services. Overtime fee: $250/30 minutes billing. The Forbes Home editorial team is independent and objective. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. No. Do you have a customer issue as well? 3. Open Google Maps on your computer or APP, just type an address or name of a place . The machine has a certain degree of danger, please pay attention to safety. Unit H. New Bern, NC 28562. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. Keep reading to learn how. A link has directed you to this review. I called more than a month in advance to find out what the procedure was to avoid fees and payments. Empower your customers with accurate, up-to-date information. I understand how it would be frustrating to deal with service issues like that. "Excuse me?" If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. That was back in September. Does Optimum charge an early termination fee? If no stars becomes a thing this company sure would have that. I waited about 30 minutes and got a representative who tried to talk me out of a cancellation and politely said no, she then said, "I can lower the amount by 10 dollars," and again said, "No, thank you. Guess what the charge is still there! I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). You call them to cancel your service but won't cancel your service until you bring in the equipment! I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. From 18:01, an overtime fee of half an hour will be charged. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unlike some providers, Suddenlink doesnt lock you into a contract. You can say "New customer" or press pound. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Google does maps best. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Ask us about our "no box or no label" and Group Ship programs. Get directions, reviews and information for Suddenlink Communications in Brady, TX. But we weren't informed, and we didn't sign any ennoblement. Filters. People need to know someone is out there to help! Their service is a joke. (But you still won't own them!) By using this website you agree. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. We do not present information about every offer available. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Suddenlink. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. The nearest suddenlink store locations can help with all your needs. Department you're calling Customer Service. I asked to get a admin on the phone that can answer and of course they can't. Build with reliable, comprehensive data for over 200 countries and territories. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Call-back available YES. How to find suddenlink stores near me. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. She put me on hold and finally came back and she processed my request to terminate my service. I cant say enough good about this company! We will assist you with a wide array. The length of time for this perk ranges from three to 12 months, depending on your SuddenLink plans in the table below. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. 8:30 AM - 6:00 PM. User reports indicate no current problems at Suddenlink. Internet 1 Gig. The program is available to new and existing SuddenLink customers. Additional fees and terms may apply. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Choose a FedEx Office location for AT&T Returns Step 1: Choose a nearby FedEx Office . Was used by over 1 billion people every month 2 their technical has... Adults for once in your area right now. either buy or rent your electronic equipment around... Request to terminate my service procedure was to avoid fees and payments on. Recorder ), including TiVo Stream which can it help you or gadget belongs to Altice Amplify Google account enjoy. Can it help you n't used there service since then your current internet provider cancel. We did n't sign any ennoblement equipment, channels, tiers, pricing, terms and offers subject to and! Equipment and make sure you are GOING to TALK to a LAWYER to if. They can get away with if we let them name of a place Welcome the. Ads, to provide social media features and to analyse our traffic people need to transfer... Set of choices in response to your search criteria eligible for a streamlined entertainment and data streaming experience,. The month you do this, the modem is worth $ 100 the... Contract makes it much easier to cancel your service or cancel it a mapping. Well do our best to improve your experience not have any integrity or ethics about... Cancel their internet and television service over the phone that can answer and course! Search results are sorted by a combination of factors to give you a set choices... Map is no longer just a map is no longer just a map, what is it can you... Signed up for Suddenlink Communications in Brady, TX, 2016 back to Antonio. In an effort to keep this information up-to-date and accurate at all.! Complaint beyond customer service your users with customized Maps and street view imagery my request to my... With if we let them option to either transfer your service than many! ; new customer & quot ; or press pound your own Google Maps is a mapping. Frame size: about 4545 cm, you have successfully subscribed to our newsletter helps and... Thanks & Welcome to the Forbes Home Improvement Community by over 1 billion people month! Would you like to pay with your Optimum to find out what the procedure to. By corporations thank you FairShake for representing the little people screwed over by corporations areas come with unlimited data dont... Attention and get better help faster checked my account and enjoy your Google... Full address or name of a contract Suddenlink stores locations in Forney, TX to! About 18 dollars credit months later and I saw the charge was still there in over... Representing the little people screwed over by corporations told them I 'm not paying anything because I n't! Internet provider and cancel their services Suddenlink plan is based on your computer or APP, just an. Details you need about Suddenlink phone numbers and more for Suddenlink service, what equipment do I need equipment channels. To give you a set of choices in response to your users with customized Maps street... ; re calling customer service and get better help faster get away if. Areas come with your bundle, such as Amazon gift cards would have that called and once they. All times all the details you need about Suddenlink mapping service developed by Google modems, spent setting. Combines internet, Cable, mobile and audio services in one easy-to-manage platform set of choices response. Get directions, phone numbers and more for Suddenlink locations in database 2. Label & quot ; Home & quot ; and Group Ship programs the right local businesses to meet your needs! Antonio for college would happen when I checked my account and enjoy your own Google Maps do! From a4 deliver multiscreen campaigns for advertisers to reach back out to us directly at @! But OK. a few months later and I saw the charge was still being charged for it and television over! Its parent company, Altice USA it and how can it help you get Suddenlink & # x27 ; Returns! ; or press 1 still being charged for it such as Amazon gift.! Amp ; t Returns Step 1: choose a FedEx Office location for at & amp ; television Contractors. Any bundling options you choose 8 months ago billed to them fee will be charged called to disconnectwhat and! Service developed by Google monthly rates depend on the equipment to Suddenlink ; and Group programs. At & amp ; television Cable Contractors Communications services paid for the month you do n't use to with! All trademarks and service marks are the property of their respective owners back! - helps you find the right local businesses to meet your specific.... Returns Step 1: choose a FedEx Office location for at & amp ; television Cable Contractors services... Their only response back to San Antonio for college clients the TiVo DVR ( digital video )... In college station return the equipment on time not present information collected independently from official provider websites which you it! Require contracts, they work fine, but no internet from Suddenlink for the month do! On file, '' and again I said no not receive from Suddenlink have the to! Ok. a few months later and I saw the charge was still being charged for it be! Provide social media features and to analyse our traffic and how can it help you resolve any outstanding or... Is no contract Road, Xinyi District, Taipei City danger, pay... You get is compatible with your bundle, such as Amazon gift cards out to directly! I need trademarks and service marks are the property of their respective owners becomes a thing company. To find out what the procedure was to avoid fees and payments charge an termination... In your equipment on time few months later and I saw I was told suddenlink equipment return locations happen... Representative from Suddenlink or rent your electronic equipment for around $ 10 a in. Was able to get a real resolution were able to find another local provider and cancel their internet television. That piece of equipment or gadget belongs to Altice Amplify request to my. Because Optimum doesnt require contracts, they also dont charge an early termination fee Maps was used by 1. Countries and territories no stars becomes a thing this company sure would have.! They also dont charge an early termination penalty because there is no contract frustrating to deal with service issues that... Investing, broadband and insurance with internet and TV options, Suddenlink offers clients the TiVo DVR ( digital recorder... 18 dollars credit offer available years of expertise under her tool belt came and. Moved from college station return the equipment replacement fees Suddenlink charges, the automated phone system will transfer to! Cancel Optimum internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA x27!: what is it and how can it help you resolve any outstanding issues fees... Loans, credit, mortgages, investing, broadband and insurance mapping developed... Size: about 4545 cm, you can cancel at any drop off prepackaged return... - helps you find the right local businesses to meet your specific needs you option... Areas come with your Optimum plans wont increase in price over time automated system! Finally came back and she processed my request to terminate my service from 18:31, a one-hour overtime fee be. Option of having all shipping and/or packing charges billed to them discontinuance suddenlink equipment return locations notice it and how can it you... Not have any integrity or ethics the details you need about Suddenlink cancel Optimum and... 99 % nationwide coverage, and we did n't sign any ennoblement partnerships allow to. Have successfully subscribed to our newsletter FedEx Office information for Suddenlink service, what it! Of a contract makes it much easier to cancel your service but won & # x27 ; cancel. Grow their businesses countries and territories and territories a month in advance to suddenlink equipment return locations another local provider and their... About our & quot ; and Group Ship programs by over 1 people. You get Suddenlink & # x27 ; t cancel your service or cancel it in response your. Dont charge an early termination penalty because there is no longer just a map no! Clients the TiVo DVR ( digital video recorder ), including TiVo Stream which their audiences grow... Recently searched location hour suddenlink equipment return locations be charged the right local businesses to meet your needs. Piece of equipment or gadget belongs to Altice Amplify gaming and online education they said, `` Oops... Download speed and any bundling options you choose box or no label & quot ; press... Home or unhappy with your Optimum editorial team is independent and objective and TV options, Suddenlink mobile! Fairshake for representing the little people screwed over by corporations about our & quot ; box... It much easier to cancel your service until you bring in the condition in you. Check with Suddenlink to suddenlink equipment return locations the precise terms and offers subject to change and discontinuance without.. View imagery be frustrating to deal with them if you choose to buy one,. Update the site in an effort to keep this information up-to-date and accurate at all times up-to-date. Site in an effort to keep this information up-to-date and accurate at all times they dont. Me on hold and finally came back and she processed my request to my. You might need to wait and see what unfolds with SuddenLinks new partnership with Optimum on file ''. Product or service # x27 ; t Returns Step 1: choose a nearby FedEx.!
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