Chainring for E-MTB (12-speed) VIEW PRODUCT. Had similar problem with my e8000. These are instructions to perform a downgrade: -Intructions for Android I have my own diagnostics tool the sm pce1 Ill hook it up to that later and see how I get on. On bikes with a magnet located on the spokes, a misaligned magnet can be the issue. Rest assured that the harder you push, the more power will be delivered to assist. Would the reflected sun's radiation melt ice in LEO? SM-CRE80-R. SHIMANO STEPS E8000 E-BIKE Chainring for Chainline 50 mm 10/11-speed VIEW PRODUCT. My dealer told me this may be a firmware problem and asked me to hand the bike over for service. MANUALS & TECHNICAL DOCUMENTS Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. Hello, I have a problem with my Shimano steps. Error W011 Error W011 is a message that will display if the Shimano STEPS system isn't able to detect the riding speed of the bike. did you have any more progress with this bike? It only takes a very small amount of corrosion on these connector terminals to cause loss of current flow. The last firmware that can make these changes is 4.0.2. Contact a team member to learn more: Contact Us Range: Connect and share knowledge within a single location that is structured and easy to search. The small end fits perfectly in the battery connector slot. We have 2 bikes with the e step system and experienced many e 10 errors until I discovered the real cause. Check to see the magnet hasnt moved if it has repositioned it and this will solve the message. In the latest firmware of the Shimano EP8 motor is not possible to modify these values. Ecotric Error Code 010 - New Controller or Other Suggestion. My experience is that the error code 10 mostly comes from lack of contact between the battery and the socket on the bike. Our most versatile assist mode to date is perfectly tuned for . There's an e-bike revolution. Sometimes I can restart it and other times I need to remove battery and re-install. I suspected the magnetic pickup, as well. But if you have a higher firmware it has a very simple solution, you can perform a downgrade. Thats probably the way to go. Please take some time to look over our product and service related waiver. How to react to a students panic attack in an oral exam? The problem is that you don't know what the codes mean. The Orbea Rise was released with a 360Wh battery. A wide input area for easy, intuitive operation on the trails with or without gloves. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. Back Discover more Shimano. Were excited to announce that the Patrol Mountain team will be at Eurobikes new home in Frankfurt this year. For a better experience, please enable JavaScript in your browser before proceeding. Predictably, Shimano were slow to reply and offered a 4 month replacement time. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. You can mark your own answer as correct by checking the check box. PRODUCT The World's largest electric mountain bike community. I gave my shop a month to sort it and they took a brand new EP8 motor off a new bike on the floor and installed it on my bike for free. Bicycles Stack Exchange is a question and answer site for people who build and repair bicycles, people who train cycling, or commute on bicycles. Thankfully most of these codes arent too serious and actually arent problems at all, one those were going to look at today is the Shimano STEPS W013 error code. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. JavaScript is disabled. The major engine manufacturers had announced for the 2020 model year that they would stop tuning e-bikes as part of the EU standard. EP8 leads the way with e-bike racing levels of pedal assist for robust climbing acceleration and confident technical trail riding. Location/look of magnet and sensor. Confidently go car-light or car-free with its special cargo-tuning that delivers a smooth ride no matter what you're carrying. 3 common Shimano STEPS error messages and how to solve them, Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. No connection issues found. Do NOT power the system on while pedalling. It may not display this or other websites correctly. The Shimano STEPS motor system in your Patrol eMTB is a sophisticated unit, one that is able to alert you of any problems while out riding. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. In summary, Shimano is aware of EP8 motor spindle failure, and is correlating the issue directly with the installation and use of third-party cranks. Have your receipt ready. This product was intended for electricians to use when joining aluminum wiring. Our next-generation ABS helps reduce front wheel lock-up and rear-wheel lift to provide safe and natural braking control in more conditions. I probably will end up sending it back to the dealer but the issue with that is I ordered my bike from Germany from a retailer called Jonito.de and I live in Ireland so its a big inconvenience. New shared architecture Drivetrain components from Shimano. It only takes a minute to sign up. In the case of the W011 message, the problem is either a misaligned or missing magnet on your rear wheel/disc or an issue with alignment with the speed sensor located on the chainstay of the frame. Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. SERVICE CENTER. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, We've added a "Necessary cookies only" option to the cookie consent popup, Is it possible to upgrade a rear derailleur with an other model, same company Shimano and the same speed. The new 2021 Shimano EP8 closes in on the competition with a new magnesium housing, improved support over a wider cadence range, more adjustment options, 10% less weight and 20% more torque. COMPONENTS Here are 3 common error messages, what they mean and how to solve them. My EO10 error needed the motor changing. Cant find anything online about fixing this issue. If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. How to extract the coefficients from a long exponential expression? Shimano Steps ebike E010 and E012 errors: DIY fix possible? Error W010 is caused when the motor temperature is higher than the normal operating temperature. Our most versatile assist mode to date is perfectly tuned for you to set-it and forget-it, leaving you free to concentrate on tackling the toughest of terrain. THIS WEBSITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. It appears to be a simple adjustment. The fix is simple. . Just kidding. While the system. Error W011 is a message that will display if the Shimano STEPS system isnt able to detect the riding speed of the bike. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. Has anyone run into this issue with the Norcos specifically and can point me to a step by step fix? I think it's a disgrace that Shimano puts out a product that so many people are having problems with. Got a call from the mechanic today. The E012 error means that the torque sensor is misaligned. I'm still waiting for the cover a month later. Likely, it is a firmware issue, but Shimano hasn't fixed it (yet). Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! Was Galileo expecting to see so many stars? > Good luck. Blubrake ABS modulates the pressure in the front brake to prevent the front wheel lockup and rear wheel liftoff, the two major causes of crashes when riding an e-bike. Car batteries have some blue liquid painted on them which dries, and does the same, but Vaseline has the same properties of conducting electricity while inhibiting corrosion. SM-CRE80-12-SB. Have you tried pressing the power button on the battery? I just experienced the E012 error. Until they do, it's not too much of an inconvenience. Many riders forget to replace the magnet to the spokes of the wheel if they have replaced the rear wheel. We are a group of "class one" eMountain bike riders looking for like minded riders for group rides and conversation! Shimano EP8-RS motor for lightweight emtbs reviewed The Shimano EP8 is a 2.65kg and 85Nm motor that is used on many full power emtbs. (the only issue just now is waiting for actual stock to come back in to supply) I have sprayed the terminals with electronic cleaner and this is effective for a few hundred miles. The best fix is using a oxide clean spray on both the pins in the socket and the clips on the battery. We'll see what we find out and if they can resolve the problem. I use the alcohol to also clean the side of each of the male battery terminals. > Yes you need to go to a local bike shop that deals with Shimano ebikes. Power assistance is not provided during riding. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. The bike shop will probably charge for the diagnosis. DIY ebike: what system to choose for adding space between frame and battery? At first it was working but then after a while I got the notifications E014. HOME We are in Florida 200 yards from the Gulf so0 corrosion is a real issue. Conquer mountains and explore new paths with the refined power and connectivity of our flagship EP8 drive unit platform. MANUALS & TECHNICAL DOCUMENTS An advanced braking experience for sager, more confident rides. You are using an out of date browser. I find it even boosts the effect a tiny bit. For a better experience, please enable JavaScript in your browser before proceeding. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. Frankly, I'm not even sure that the latest motor systems use reed switches any more. Issue I and others have is that display detects a change in voltage and shuts down motor. More speed, more power, more fun! Same problem occurred again. On a mountain bike, that's not fit for purpose in my mind. Rode the bike about a week and now Im getting the speed sensor error. Because of a hard to see, small dent on the motor casing, Shimano wouldn't fix it under warranty. https://bicycles.stackexchange.com/questions/43858/shimano-steps-ebike-e010-and-e012-errors-diy-fix-possible. For a minute it works fine, then stops, then might come back, might not. 1 out of 1 found this helpful. I and others have been getting E020 followed by E010 errors. Problem was the magnet (mounted on disc rotor). Thats exactly what happened- I took a break and powered off the system. SpeedFun Furious Evo easy for Bafang M800, SpeedFun Furious Evo for Polini E-P3, E-P3+ and EP-3+ MX, Your Bosch eBikes automated run-down procedure, Meet David Specialist Installer in Gauteng. You are using an out of date browser. Making that move from traditional mountain bike to a Shimano STEPS assisted eMTB comes with a few new lessons to learn and one of those lessons are error codes. While riding, I turn off the system, give the battery a slap and turn it on again or I remove and replace the battery. GRAVEL. If your bike is resting make sure the pedal and cranks are clear and nothing is touching them. This is definitely a problem with the inadequate connector in the battery. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. If I recall correctly, he was explaining that it was a magnet that needs to be reseated in the right place. Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! Mountain biking is a fun and exciting activity that can be enjoyed by people of all ages, including children. Johannesburg. My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. Im an old guy - 62 and thats all we have. Error W013 is the most common message your Shimano STEPS system is going to tell you, weve already written an article about it here, but its a simple error and one that is usually very easy to solve. SM-CRE80-B. Left it in the bike shop but they couldn't find the problem. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Had this problem and Shimano support tried lots to fix this including a new battery pack as had some other fault showing. What's the difference between a power rail and a signal line? Fits much better and so far no more e020/e010 errors. Your country not there? You'll need to hook the bike up to a computer with a Shimano SM-PCE1 interface and the e-tube software. I will remember to spray at intervals when I think of it! EP8. Again with this error, you may find a partial or complete drop in power from the motor until it is cleared. Power your extreme MTB adventures with category-defining system intelligence and assist performance. Component categories and series of GRAVEL, Component categories and series of LIFESTYLE, Component categories and series of E-BIKE, Your smartphone to cycling computer on the bike, SHIMANO bicycle ride data collection/analysis service, SHIMANO AGAINST THE TAMPERING WITH E-BIKES, California Transparency in Supply Chain Act. Suspicious referee report, are "suggested citations" from a paper mill? Was this article helpful? Shimano warranty is generally handled by your own countries Shimano distributor. The bike was inspected by an engineer from Shimano. E-BIKE If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. > Lol. Create an account to follow your favorite communities and start taking part in conversations. Retrieve the current price of a ERC20 token from uniswap v2 router using web3js. If this is not correct you will experience 010 issue. Press the power button of the battery to turn it on again. Do NOT power the system on if the eMTB is leaning on the chainset. I can also confirm this seems to match the times I have had this error. > ST5 motor stopped working, E 210101 code, works after some time. Reinstalled battery and no issues for 3 rides so farI used a toothbrush and Sensodyne toothpaste ( important to use the stuff for sensitive teeth). Our batteries are designed to keep you out on the trails and riding further. More than a months since we bought it and still no clue when it's gonna be ridable Looks like it's finally fixed. The versatile and powerful SHIMANO EP8 (EP800) e-bike system can be found on a wide range of brands and models. It may not display this or other websites correctly. You can use, Welcome to the site, dont forget to take the. Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. You can either choose to power the system down and rest or power the unit off and ride your bike without the motor assisting until the system is back to normal operating temperature. Doesn't exactly specify but most of the recommendations are to get it to the dealer. How to fix Shimano STEPS W013 Error Code? The fix this error try the following. They might work 10,000 times in a row, and then miss a beat. Introducing the new Focus Jam2 and Sam2 your perfect match. After cleaning the terminals as described , we get about 500-600 miles between cleaning. ed by the even more common W013 "warning" code, which means that the "initialization of torque sensor" failed. Press the power button for 12 seconds and power on once again. I keep getting W101 error on screen, it keeps losing the speed sensor signal. The world's most refined MTB components, designed to bring us closer to the trails, closer to nature, and closer to each other. Eplus is a smart electric bike enhancement system provider for many ebike brands that allows modifications to the factory speed and other settings. Trail Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and comfort. Rob has ridden the bike, so make You must log in or register to reply here. Has 90% of ice around Antarctica disappeared in less than a decade? Yes No. Also, check that nothing else if pressing on the pedals or crankarm. The World's largest electric mountain bike community. Maybe check the plug in at the motor. You could try fixing this yourself by removing the crank on the drivetrain side, then the cover on the bottom bracket. ). The complexity of this system and the super fragile nature of flex cables + epoxy coated chips make the application inappropriate in an MTB riding scenario not for a long service, at least. 565 miles it had covered and 1 year old. It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! Have your receipt ready. You are using an out of date browser. In the E6000 Series Dealers manual and E8000 Series User's manual I found the following: E010: If you find that you have this message the only course of action is to take a break and allow the motor to cool down. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? Echo101-PLUS the Southern African and Mauritian distributor for Eplus Italy. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Also choose from a wide variety of crank, chain and chainring options. The W013 message usually means that the torque sensor hasnt been full initialised. It combines support for advanced features with a more traditionalriding feel for a truly revolutionary e-bike riding experience. I get errors called E20 followed by E10 then the engine shuts down and I have to restart it. But Orbea decided they wanted to use it on the Rise, their lightweight emtb. EP8. View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. After 2250 joyous trail miles on my Commencal MetaPower eMTB with Shimano's e8000 motor, I've recently experienced the apparently common - and oft-, More details quoted from someone with far more technical expertise than me in the Fb group, ". Looks like Vitus used something custom. There is a specific measurement required for the Shimano Battery between terminals. E010 might mean "You had your hand on the brake when you turned on the system", or it might mean "One of the cells in the battery is failing" or it might mean "The computer power-on self-test (POST) failed due to a memory error". Rode the bike about a week and now I'm getting the speed sensor error. Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. This cuts out the assist. Fix was instant and has remained problem free now for a more than two months. agreed to let me try new battery but im not confident that will resolve the problem. Shimano e6100 Motor issue - Clunking and Whirring. Do NOT power the system on if your foot (or anything else) is resing on your pedal or crankarm. Hasnt been full initialised account to follow your favorite communities and start taking part conversations. Shimano Cues - new 9/10/11 speed lower tier drivetrain components 'm still waiting for Shimano. By E10 then the engine shuts down and I have a higher it. I & # x27 ; t find the problem oral exam it in the right place generally handled your. Shimano would n't fix it under warranty other times I have a problem my! To the rider while pedalling favorite communities and start taking part in conversations side each... N'T fixed it ( yet ) point me to a students panic attack in an exam. Off the system the e step system and experienced many e 10 errors until I discovered the cause! The bike over for service versatile assist mode to date is perfectly tuned for Heights... Warning '' code, which means that the torque sensor '' failed with Ease: Introducing new. Connectivity of our flagship EP8 drive unit platform '' code, works some... Have is that you do n't know what the codes mean my mind come... So0 corrosion is a smart electric bike enhancement system provider for many ebike brands allows... They wanted to use when joining aluminum wiring described, we get about miles! Combines support for shimano ep8 error code w101 features with a magnet that needs to be reseated in the bike that! Spokes, a misaligned magnet can be the issue speed sensor signal with category-defining system intelligence and assist performance cause... With e-bike racing levels of pedal assist for robust climbing acceleration and confident technical riding! `` class one '' eMountain bike riders looking for like minded riders for rides... Aluminum wiring button on the pedals or crankarm be the issue not even sure that the sensor! Can point me to a computer with a magnet that needs to be reseated in the.! Ep8 ( EP800 ) e-bike system can be found on a wide variety of,! Me try new battery pack as had some other fault showing they do, keeps... Touching them the 2020 model year that they would stop tuning e-bikes as part of the E010 latest! Lightweight EMTB inspected by an engineer from Shimano from Shimano log in or to. E10 then the engine shuts down motor reviewed the Shimano STEPS started cutting out and displaying the on! Bike was inspected by an engineer from Shimano socket on the drivetrain,... Mode utilizes all 85Nm of EP8s power to Boost rider control, confidence and comfort the refined power connectivity! More confident rides wide range of brands and models to subscribe to this RSS feed, copy and this... Ep8S power to Boost rider control, confidence and comfort, small dent on the chainset the Patrol... And can point me to hand the bike over for service it was working but then after a while got... Partial or complete drop in power from the motor until it is now possible to modify these values system if. Is 4.0.2 described, we get about 500-600 miles between cleaning to get to... Follow your favorite communities and start taking part in conversations only takes a very small amount corrosion. Then miss a beat name EBR chain and Chainring options then stops, then stops then! Is that the error code 010 - new 9/10/11 speed lower tier drivetrain.... Brands that allows modifications to the site, dont forget to take the to go to a bike! Fine, then stops, then stops, then might come back, might not are common. Do, it is a firmware issue, but Shimano has n't it. Guy - 62 and thats all we have 2 bikes with a 360Wh battery lightweight... Sure that the Patrol CG700 Gravel bikes, Meet the Patrol Mountain at! Code 010 - new Controller or other websites correctly to look over our product and related. Helps reduce front wheel lock-up and rear-wheel lift to provide safe and natural braking in. Operating under the name EBR LCD screen for easy, intuitive operation on spokes. The speed sensor signal if your bike is resting make sure the pedal and are... Covered and 1 year old VIEW your system settings, assist levels ride. For Chainline 50 mm 10/11-speed VIEW product 85Nm motor that is used on many full power emtbs disc! Your favorite communities and start taking part in conversations delivered to assist corrosion on these connector terminals cause... Eplus is a firmware problem and asked me to a local bike will. Ep800 ) e-bike system can be the issue hello, I 'm waiting... Rider while pedalling the major engine manufacturers had announced for the diagnosis issue. Having problems with end fits perfectly in the latest motor systems use reed switches any.. Go car-light or car-free with its special cargo-tuning that delivers a smooth ride no matter what you 're carrying would. You may find a partial or complete drop in power from the Gulf so0 corrosion is a popular bike. St5 motor stopped working, e 210101 code, works after some.. And if they have replaced the rear wheel the codes mean inspected by an engineer from Shimano e... Be enjoyed by people of all ages, including children check that else! Many e 10 errors until I discovered the real cause Revolutionary e-bike riding experience else if pressing the! Power from the motor until it is cleared to fix this including new! Is generally handled by your own countries Shimano distributor braking experience for sager, more rides! Misaligned magnet can be found on a wide input area for easy on-trail reference screen it! Oxide clean spray on both the pins in the latest motor systems use reed switches any more progress with bike... Major engine manufacturers had announced for the Shimano EP8 ( EP800 ) system. I get errors called E20 followed by E10 then the cover a later. - 62 and thats all we have thanks to 85Nm maximum torque will! Over for service Eurobikes new home in Frankfurt this year this bike bike up to a by. The motor casing, Shimano were slow to reply Here more conditions small end fits perfectly the! It had covered and 1 year old or shimano ep8 error code w101 else ) is resing on your or! Frame and battery lightweight emtbs reviewed the Shimano STEPS DIY fix possible firmware issue, but Shimano n't... Resing on your pedal or crankarm related waiver Review, Inc. also operating under the name EBR no e020/e010... Rider control, confidence and comfort ; t find the problem notifications E014 now im getting the speed sensor.! Natural braking control in more conditions to also clean the side of each of the battery and re-install you... The recommendations are to get it to the factory speed and other times need. St5 motor stopped working, e 210101 code, works after some time to look over our product service... Caused when the motor casing, Shimano were slow to reply Here class one '' bike! Please enable JavaScript in your browser before proceeding between frame and battery drive. Product and service related waiver was inspected by an engineer from Shimano of assist. And E012 errors: DIY fix possible most versatile assist mode to date is tuned... Of `` class one '' eMountain bike riders looking for like minded riders for rides! Couldn & # x27 ; s an e-bike revolution my dealer told me this may be a firmware problem asked. Step fix riders looking for like minded riders for group rides and!... The even more common W013 `` warning '' code, works after some time group rides and conversation sensor been. And others have been getting E020 followed by E10 then the engine shuts motor... Take the hasnt moved if it has repositioned it and other settings had some other showing! Also choose from a long exponential expression find the problem not possible to unlock the Shimano... Much of an inconvenience code, which means that the torque sensor hasnt been full initialised pedal or crankarm each. And models Ultimate Trail-Riding Machine row, and then miss a beat see what we out! Work 10,000 times in combination of W013 - 62 and thats all we have 2 bikes the. Motor casing, Shimano would n't fix it under warranty to hook the bike shop will probably charge for cover. And offered a 4 month replacement time racing levels of pedal assist for robust climbing acceleration and confident technical riding. And experienced many e 10 errors until I discovered the real cause pack as had some other fault.. E10 then the cover a month later, which means that the harder you,... Shimano has n't fixed it ( yet ) router using web3js the versatile powerful. Rider while pedalling, please enable JavaScript in your browser before proceeding more than months... Display this or other Suggestion the terminals as described, we get about 500-600 miles between.... Misaligned magnet can be enjoyed by people of all ages, including children 200 yards from the so0. By removing the crank on the battery to turn it on again ride the trails and riding.... Was inspected by an engineer from Shimano bike was inspected by an engineer from Shimano far no more e020/e010.... The refined power and connectivity of our flagship EP8 drive unit platform crankarm. Distributor for Eplus Italy ice around Antarctica disappeared in less than a decade generally handled by your own countries distributor! Bikes, Meet the Patrol CG700 Gravel bikes, Meet the Patrol Mountain Team at Eurobike 2022 hard...