I can provide detailed insights. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. I was drawn to apply at Doordash because of this. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. Ive heard this repeated often: Speak as if youre right. As a result, we had trouble raising capital and wound up raising a down round. lower customer acquisition cost, as theres less competition in these markets. I joined the company two years ago as an Operations Manager. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Fang: Yes, there are more consumers using DoorDash than ever, ordering delivery more than they were before Covid-19 but notably, they are continuing to order at higher rates, even in the face of reopenings. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. It makes people order more. Any industry has a key transaction that measures the exchange of value. The whole DoorDash platform is built with a microservices architecture. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Consultant, Go to company page We want to hear from you. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. May 31, 2020 5 11. Source: mulinfo.csrtimys.res.in. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. How big is the problem? As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. As a result, much of the DoorDash marketplace is now driven by data. Most of that responsibility sits within the Strategy & Operations team. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. So there you go. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. We try to influence before a solution is set in stone, so that we are not just validating it. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. The different annual customer cohorts offer again an even more intriguing view. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. Your job seeking activity is only visible to you. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. Referrals increase your chances of interviewing at DoorDash by 2x. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. What matters to them, and how can we build a product that helps them achieve their goals? The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. Similarly, were able to really dig in and specialize to best serve each type of user. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. I applied and interviewed for DD strategy and operations role (was rejected in the last round). The breakdown of each cost is shown on the checkout screen. Thats invaluable. Were curious too. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. Again, lets assume 8% for simpler math. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Everybody wins with more order volume on the platform. Example of partnership: The S&O team was piloting pet product delivery in certain markets. from the events that happen pre- and post-transaction. Then we do our best to bring desirable merchants on board. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. We also pick the brains of any Launchers who visit our office. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. Consider a prediction a data microservice that any DoorDash app can call, and automate decisions based on real-time data, vs. static rules. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. We do demographic research in each market, write up our strategy, and then implement. I can provide detailed insights. Can someone please share your interview experience? DoorDash also values experimentation. Im excited because I see us making progress on all three fronts in the next year. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. From the S-1: S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. We dont want to drown people in information, but we do make it a priority to consistently share ideas. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. Filter You can unsubscribe from these emails at any time. Was part of the UberEats layoffs and interviewing with DD soon. For airlines, that may be how many tickets did we sell in March?. Ive learned to love being wrong. Thats what this post is about, and theres a tiny section on page 194 of the prospectus that touches on it: We have assembled a team of 617 highly skilled engineers, designers, and computer scientists whose expertise spans a broad range of technical areas, as of September 30, 2020. That number drops to 2% in the subsequent years to keep customers on the platform. DoorDash co-founder and CTO Andy Fang also presented at the AWS Global Summit New York 2019 with an overview of the entire tech stack, with a follow-up in-depth interview on SiliconAngle. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. DoorDash is looking for a Manager to join the Strategy & Operations team to accelerate growth opportunities in the New York Region. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Based on their research, they bring on the most desirable merchants. DoorDash developed an operational playbook to launch, run and scale their local markets. Whatever Im doing, I have to understand whats happening on the ground. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. And yet thats exactly the mix that we need for the collaboration thats core to our success. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. This helped the company determine whether we should further invest in those ideas or not. "We can't really speed up [the. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. Then, based on existing data or additional research, they build a plan to address the needs. We celebrate each others successes and learn from each others challenges.. Thanks. Users can get the subscription for $9.99/month, and it is applicable to any restaurant that's DoorDash affiliated. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. Ive also learned a lot about tech. That customer segment happens to have a higher per-order ticket size, since one order needs to feed an entire family, not just an individual. You can best reach me on LinkedIn. We have a lot of metrics we can track. 2023 CNBC LLC. Etc. DoorDash runs seven regions across the U.S. and Canada. Were determined to leave our mark. Were all thirsty for new business and deeply invested in the companys success. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. Improving our profit margin isnt as simple as selling more merchants or onboarding more Dashers; those two sides of the business have to scale perfectly together or neither of them works. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. Deloitte. 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? Most of the customer and Dasher acquisition seems to come from performance-based marketing. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. I have a case study interview with doordash. Same story for Contribution Profit. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. GrubHub itself started in 2004. While I may think my train of thought is the best, the experiences of others often help provide the best view. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. You always have that sounding board, so youre never really alone. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? For example, there are more women working in our headquarters, and especially on our Engineering team. DM if interested. DoorDash offers you so many resources to help you growbut you have to take those opportunities.. Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Theres also a subscription component to the DoorDash business, its not just purely transactional. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. A few examples. TELUS WBcX53. About the Role. Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. higher GOV on a per order basis, as families spend more with more mouths to feed. Act like an owner is a core value at DoorDash, and we definitely live that. Get this delivered to your inbox, and more info about our products and services. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. Can someone else please DM me as well! Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. People can chart their own course. In my current role, I work under both time and very lofty accuracy goals. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. I like to tell people Im a recovering consultant and banker. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Answer Question How long does it take to cook a pizza? Uber, Go to company page We try to make it feel like everyones working in the same place, rather than across the continent. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. May 2, 2021 0. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. After putting together an initial strategy and sizing the opportunity, I lean on research to help us in understanding consumer product fit. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. DoorDash has productized data into a real-time prediction service called Sybil. This also means that we've been able to create more economic opportunities for merchants and Dashers. This is where their technology platform comes into play. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. What is the biggest gap between customer needs and our current offering? Within the Strategy & Operations team, DoorDash has a team of Launchers that work with all three sides of the platform to roll out a new market: Before launching, the team of Launchers conducts demographic research in that market, and will literally go door-to-door to engage with merchants. Other initiatives include co-marketing deals with e.g the NBA. The research team helps S&O partners figure out those details, especially for new features that might have a bigger impact on the customer experience, or when we are trying to target a new audience group. View: 3842. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. I love that process. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. For me, the lesson learned here is that DoorDash decided to compete in a market segment that others had overlooked. Our leadership also understands that you dont always hit your targets. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Listen as if youre wrong.. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. Show benefits by country: United States Their goal is to scale all three at the same rate. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. Over time, the Strategy & Operations team has developed a detailed playbook for rolling out a new market, with guidelines on how to approach merchants, and checklists of what needs to be done when. while also balancing the dynamics of a three-sided marketplace. Its a lot of fast-paced decision-making and immediate results, which I love. I applied for an ops role late last year. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. There was no researcher dedicated to this vertical. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. How can we solve it? Are deliveries being made on time? My goal is to put the pieces in place for the market to scale up naturally after I move on. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. At DoorDash, data is what drives the " Get 1% better every day " goal. Visit the Career Advice Hub to see tips on interviewing and resume writing. Try not to get overwhelmed or frustrated. How long will a pint of ice cream stay cold? Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. I invest a significant amount of my time into my team since my success is their success. Any tips on what to expect from the Strategy & Ops interviews? Having team members located in so many different places creates both opportunities and challenges. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. The framework above is a simplified version of how we currently work with S&O partners. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Applicable to any restaurant that & # x27 ; S DoorDash affiliated years as! Ops Manager on the platform excited because I see us making progress all... An interview with DoorDash and dont churn to other delivery services the research team answer... And have a direct impact competitive advantage else but happy to answer: Why customers... Women working in a market segment that others had overlooked the pieces in place the! Acquire a customer and keep them on the checkout screen up [.... With all these partnerships, products, and thats because of our services! 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