9.18 You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the seller. However, you (seller) may delist your Resale Tickets (provided they remain unsold at the time of delisting) so that you can request a refund from us for your Primary Tickets as originally purchased under our, (b) buyers of orders for Resale Tickets that were placed prior to the announcement of the alteration or rescheduling of the event will be able to request to cancel their order. However, some tickets can't be reprinted, and these have the original purchaser's name on them. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. If any Resale Tickets are not listed due to a technical or other error and/or do not sell for any reason, we will not be liable or responsible in relation to the same. You shall not permit anyone other than you to use your account. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; Is Universal CityWalk Free? If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip. You can add your tickets to the app, but you arent permitted to make changes. 24 hour right of return from time of purchase. 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. You should contact us using our. via a Ticketmaster call centre or on any of our partner sites), along with orders made via our Groups department; and. Unfortunately, tickets purchased through third parties cannot be altered using the official app(s). To increase your odds of changing or canceling your itinerary without a penalty, tweak your plans within 24 hours of making your reservation to . The letters after the slash (in this case FLO) are the confirmation code, which is used to confirm the order. (c) if the delivery method is changed to e-delivery, you will be required either to (i) ensure that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event; or (ii) provide a valid email address and ensure that you are able to receive delivery of the Resale Tickets by email, 10.9 It is your responsibility to check your Resale Tickets immediately once they have been delivered as mistakes cannot always be rectified. The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. If in doubt about any of your tax obligations, you should seek specialist tax advice. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. Some third-party sellers can adjust your ticket for you, but it almost always comes at a fee. Set the price. a meet and greet but not merchandise or car parking), and any upsells that you purchased at the same time as purchasing Primary Tickets cannot be listed or sold using the Ticket Exchange. Yes. All listings, sales and purchases are subject to the applicable version of this Ticket Exchange Policy that was published at the time of listing, sale or purchase. To prevent the bus drivers from starting a search party for you when you change reservations, please note that there's a minor fee applied to modified booking: $3.00 for trade-ins more than 24 hours from departure. Don't worry though - you'll still be able to get into the event. 5.2 Whilst we try to ensure the accuracy of order confirmations, sometimes technical or other errors may occur. Unfortunately, we're unable to exchange any bookings for any new dates that might come available at a later date. Ticketmaster Tickets Exchange Requirements: Your new tickets must be of equal or greater price than your current tickets, for the same event, venue, and date. As for new tickets you will have to buy tickets for the date you would like to attend. 10.1 Many Resale Tickets will be delivered via e-delivery directly into your Ticketmaster account and you are responsible for ensuring that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event. When this happens you'll see "resale not available" next to your tickets. Listing Your Tickets 19. Get stock market quotes, personal finance advice, company news and more. The app is the easiest way to make modifications, but you have to do so at least three days before your visit. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of this Ticket Exchange Policy, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). You can save unused, undated tickets for a visit at another time as Universal tickets don't expire unless otherwise stated in the fine print. Can I Sell My Unused Universal Studios Ticket? How to Fix Facebook Marketplace Newly Listed Not Showing, How to Delete Zelle recipient in Chase Bank App, How to Fix Ticketmaster Pardon the Interruption Error, How to Transfer Tickets on Ticketmaster, Step by Step Process. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. Why TicketMaster Changed (or downgraded) My Seats! You may also be required to provide a valid VAT invoice in respect of the order when requested to do so by a VAT registered buyer. Ever since I was a child, my favorite trips have been to theme parks I love getting lost in the magic of Disney and have never had a bad experience at Universal Studios. 11.6 To claim a refund under clause, 11.2, 11.3, 11.4, please follow the instructions we provide to you or apply in writing to: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (or such other address as notified to you by us). 15.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt. . Will the person I transfer tickets to need a Ticketmaster account? That's it, your tickets will be listed on Ticketmaster. This fall, Onward State wants to change thatagain. These are generally in extraordinary circumstances, particularly in the case of a death in the family. or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. Additionally you can read our blogs that how to beat the Ticketmaster queue and strategies to use to book Ticketmaster Tickets fast at time of purchasing the tickets, also how Ticketmaster waiting room looks like and how it does it work. Accepting Your Tickets Step 1 (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). American tickets have a 13-digit number that begins with '001'. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. What happens if events are postponed or rescheduled? 2.5 You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of this Ticket Exchange Policy or our, 2.6 You must not use our website or app, your account and/or the Ticket Exchange (together the ". 16.4 If any provision of this Ticket Exchange Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Exchange Policy. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message . 6.4 If you are a business seller and are registered for VAT, you acknowledge and agree the price you set for each Resale Ticket is inclusive of any applicable VAT. 14.8 We cannot control the acts or omissions of third parties using the Ticket Exchange. If you are unable to attend an event and want to attend another event instead, best option would be to sell your tickets through the fan-to-fan exchange program and then purchase the tickets for the event you would like to attend. If you are no longer interested in attending the event or using the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. 5.4 Upon receipt of the order confirmation, you must follow the exact instructions provided by us in order to fulfil the delivery of the Resale Tickets (including the instructions set out at clause 5.5 when dispatching physical tickets as opposed to e-tickets). However, Universal encourages visitors to contact the Guest Services team to discuss their options if something comes up before their trip. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Tickets are purchased directly from the Ticketmaster website or app itself. 8.1 We reserve the right to de-list any listings and/or cancel any orders selling Resale Tickets on the Ticket Exchange if: (a) You fail to comply with any listing conditions under clause 4.3; (b) You are a business seller and fail to comply with clauses 4.3(g) or 6.4 and/or applicable law or regulation in relation to trading as a business; (c) You fail to supply a buyer with the exact Resale Tickets ordered (including by way of a failed delivery or where the buyer receives Resale Tickets that do not match listed Resale Tickets or order confirmation); (d) The buyer is denied entry to the relevant event through no fault of their own as a result of any act or omission by you (including any failure to comply with the terms of this Ticket Exchange Policy and/or any terms and conditions applicable to the Primary Ticket and/or any other applicable laws and regulations). Administrative and handling fees of 2,5 per ticket apply. Hit 'Sell'. Go to solution change ticket to another date I have Hamilton tickets for September that were origanally for April 2020. 9.10 If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm, via your Ticketmaster account or using our. This clause does not affect the terms of any clauses specifically providing for a right of refund. (c) You may only list Resale Tickets that you have the right to sell, and where no third party rights, no applicable terms and conditions and no laws or regulations are breached by listing the Resale Tickets. (f) You must declare yourself as a "business seller" if you are listing the Resale Tickets in the course of a business (or if we in our sole discretion determine that you are doing so) and/or are otherwise deemed to be a "trader" for the purposes of applicable laws and regulations relating to online trading and consumer protection (as such term is defined in such laws and regulations). (b) follow the instructions to set up a password-protected account providing your correct full name, postal address, telephone number and email address (all your details must be kept up to date at all times). What can I do to amend this? Exchange Your Tickets Know before you exchange: Subscribers can exchange tickets with no fee beginning April 19 at 10am. 14.6 We will not be liable to you for failure to perform any of our obligations under this Ticket Exchange Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). Stubhub is marketplace and as such does not maintain inventory. How can we change the date for a different time. 2. Your Tickets are not the part of Ticket transfer, resale or any third-party sites purchase. Your guest will need a . Tickets are now on sale for the 2022-23 season. Clauses references in these terms and conditions are references to the clauses of these terms and conditions of this Ticket Exchange Policy. 7.1 Payment to you of any Resale Ticket proceeds shall be made via Adyen MarketPay in accordance with. Login to your Ticketmaster Account on www.ticketmaster.ie. Changing your theme park reservation dates is a fairly simple process. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. 9.11 All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Changing the seats are only allowed if your booked tickets meet below requirements: Tickets are purchased directly from the Ticketmaster website or app itself. Halfway stop for lunch/refreshment and baby change at The Royal Exchange, where you will be given a 40 minute break before meeting back up with your guide. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. If your event has been cancelled or isn't going ahead on the date originally planned, you'll be able to find more information on our Event Status Updates page. Ticketmaster sells tickets on a strict no refunds, exchanges or cancellations policy. We believe bragging rights are in order. The format may vary depending on the country or event, but usually consist of a series of numbers, letters or both. We have also written more articles on Ticketmaster to Fix the some common Ticketmaster issues, How Ticketmaster Waiting Room/Queue work and help you out to book tickets in optimised way. For some deliveries, a signature may be required. 16.2 We shall be entitled to assign our rights and obligations under this Ticket Exchange Policy provided that your rights are not adversely affected. Why Cant I Resell My Tickets on Ticketmaster, Ticketmaster Transfer Not Working, How to Fix, How to Fix Oops Something Went Wrong Error. (d) the Ticket Exchange functionality needs to be disabled for an event or for particular tickets for any reason (in which case all affected Resale Ticket listings will automatically be delisted or suspended and orders already placed will be cancelled and refunded to the relevant buyers). You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. Except as provided in the previous sentence, this Ticket Exchange Policy does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999. Our newest experience, Beauty and the Beast, is a magical . 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