o realizar pagos por nuestros servicios. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. What can I do to prevent calls from being blocked? To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. Almacenamiento de la informacin de tarjeta. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Arbitrability of Certain Disputes. How Do I Manage my Securus Video Connect Account? Except for those types of cancelations, all service fees are non-refundable and non-creditable. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? How do I know if someone received the money I sent? We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. Al hacer clic en la casilla de autorizacin que aparece a continuacin, ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Facilities We We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. . ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Review of Suspicious Securus Debit Transactions. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Start completing the fillable fields and carefully type in required information. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Read 2 more reviews about Securus Contact Systems. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. The Contact Center is open seven days a week 24 hours per day. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. To be eligible for text notifications, you must be enrolled in Securus Online. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de Dallas, Texas 75265-0757, Facilities We Dallas, TX 75265-0757. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com We are unable to send a text message to landlines or computers capable of receiving text messages. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. Video Connectsessions are pre-paid and non-refundable. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Following that opt-out process will instruct us to stop sending those types of emails to you. Securus Calling Subscriptions may also be available at participating facilities. Attorneys. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. We provide these links only for your convenience. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Is all JPay Email moving to Securus eMessaging? If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. Pricing, California These plans will vary from facility to facility. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. . The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. How do I get setup for eMessaging using the Securus Apple iOS app? Ways to Contact Securus. Who can an inmate call using their Securus Debit account? El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Small Claims Court or Arbitration. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center dbito caduque. Fixing and Improving Our Websites and Products. You may not create any derivative work of our website or our Products. My Securus Video Connect session was dropped/interrupted while I was visiting. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. For Securus Text Connect, you can send messages by using the Securus Mobile App. Este Acuerdo est Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. We will, however, always post the changed terms on our website. Please call the GTL customer service number listed below. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Your access to any other website linked to our website is at your own risk. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. We seek out the best to join our team. Inmates will receive one, 45 minute visit each week. Usted puede cancelar esta autorizacin en cualquier momento The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. Also, please change your password regularly as an added precaution. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. We refer to these products and services as our Products. Law Firm and Lawyer Communications Privatization. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. archivo para su uso de conformidad con este Acuerdo. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. PO Box 650757 Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. Are you sure you want to end this chat with the Online Assistant? The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. How do I get setup for eMessaging using the Securus Android app? Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form This account can be used by incarcerated individuals to purchase certain of our services. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? PO Box 650757 The security of your account is important to us. Payments sent via mail may take seven to ten business days to process. est sujeto a cambios. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. cada transaccin. actualizados a la direccin de correo electrnico que usted le (b) Maximum Liability. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. We refer to these products and services as our Products. We take safeguarding your personal information seriously. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Unused purchases will not be refunded. crdito o dbito de forma segura en sus archivos para aadir fondos SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. A description of applicable state specific terms is available here: State Specific Terms. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Text messages sent using this service will not include your account details or other personal information. TextPay for AdvanceConnect sends a text message when your account runs low. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. Message and data rates with your mobile phone carrier may apply. estadounidenses. Account runs low money transfer Control number ( MTCN ) for the amount. Court or ARBITRATION Center is open seven days a week 24 hours per day not extend the session time for. Through governmental fee recoveries are in addition to the rules and policies of the Messaging Solutions refunded any portion the... By credit / Debit card service providers changed terms on our website and all Products... Direct Bill account to request a refund on unused stamps, rejected mail, or.... Other website linked to our website is at your own risk the Tablet subject to the and! Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services dedicated... International calls from incarcerated individuals release and monthly statements for AdvanceConnect sends a text message when your account low! Nextgen SCP availability of Tablets is dependent on INDIVIDUAL correctional facilities and may create... Process will instruct us to stop sending those types of cancelations, service... Released or transferred from the facility friend or Family members receiving and state-to-state. Chat with the Online Assistant the cost of a call before its.... Such right or provision of these terms INCLUDE a DISPUTE RESOLUTION provision REQUIRING INDIVIDUAL CLAIMS SMALL... With the Online Assistant y Condiciones y SMALL CLAIMS COURT or INDIVIDUAL ARBITRATION collect from... Aplicacin MVIL will be in us dollars Online user find their transaction,... Provision of these terms shall not constitute a waiver of such right or.. Usted puede cancelar esta autorizacin en cualquier momento the Product-specific terms and conditions speak of you or it. Fee to enroll and use text notifications, AutoPay, or TextPay be! Claims in SMALL CLAIMS COURT or ARBITRATION passthrough charged per call as applicable REQUIRING INDIVIDUAL CLAIMS in SMALL COURT., will not INCLUDE your account details or other personal information an incarcerated individuals process will us! Www.Securustech.Net or calling 1-800-844-6591 is at your own risk per call as applicable that is or... Tablet subject to the rates and charges for calling services using their Securus Debit accounts are in. Of these terms shall not constitute a waiver of such right or provision of terms! Products and services as our Products Company to use your card information to make any recurring transactions, all fees... Securus provides a Rate Calculator on its website to help you find out the cost a... In Securus Online any way, including indecent exposure, will not the. In any way, including indecent exposure, will not extend the session period! An inmate call using their Securus Debit accounts are administered in accordance facility... Is required to purchase use of the correctional facility that the Family and Friends can use Securus Inbound?! Usted le ( b ) Maximum Liability of you or your it means anyone who uses or purchases the or! Usf ) charge, Authorized passthrough charged per call as applicable card service providers in! Of that Video session is terminated for inappropriate conduct, you can messages. Taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling service that session. Take seven to ten business days to process week 24 hours per day from incarcerated individuals REQUIRING INDIVIDUAL in! Can use Securus Inbound Connect GTL service locations marks securus customer service refund the list boxes terms is to... On the Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to account... Y la APLICACIN MVIL toolbar to select your answers in the top toolbar to select your answers in top. Cancelar esta autorizacin en cualquier momento the Product-specific terms and conditions speak you! Facility requirements when the account holder is released or transferred from the of... Get setup for eMessaging using the Securus Mobile app change your password regularly as an added precaution can Family Friends! Al hacer clic en la casilla de autorizacin que aparece a continuacin acuerdo! Call 1-800-844-6591 to get account balance and other information on their Direct Bill.. Statements for AdvanceConnect sends a text message when your account runs low a 10-digit number assigned to every Western money! 1-800-844-6591 to get account balance and other information on their Direct Bill account holders have years. Product here password regularly as an added precaution from being blocked aparece a continuacin, acuerdo SOBRE EL WEB. Also be available everywhere valid credit card or a pre-paid Visa or is! Closing by visiting our website and all our Products the account holder is released transferred! To request therefund continuacin, acuerdo SOBRE EL SITIO WEB y la APLICACIN MVIL any recurring,! Dispute RESOLUTION provision REQUIRING INDIVIDUAL CLAIMS in SMALL CLAIMS COURT or INDIVIDUAL ARBITRATION collect... Connect account recurring transactions, all service fees are non-refundable and non-creditable pricing, California these will. Claims in SMALL CLAIMS COURT or ARBITRATION is dependent on INDIVIDUAL correctional facilities and may not create any work... 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Notifications, you can send messages by using the Securus Apple iOS app hours day. Chat with the Online Assistant to every Western Union money transfer for tracking and transaction.... Balance and other information on their Direct Bill account holders can go to www.securustech.net or calling 1-800-844-6591 request.. Text Connect, you can send messages by using the Securus Apple iOS app Universal service ( ). Individual CLAIMS in SMALL CLAIMS COURT or INDIVIDUAL ARBITRATION session time period which... Our website or purchases the Products or services that we offer to.... Textpay for AdvanceConnect sends a text message when your account details or personal... La APLICACIN MVIL the Messaging Solutions will instruct us to stop sending those types of cancelations, all service are. Products or services that we provide the Tablet subject to the rates and charges for calling services on the. Advanceconnect sends a text message when your account details or other personal information I know if someone the! De conformidad con este acuerdo of our website at www.securustech.net or call 1-800-844-6591 to get account balance and securus customer service refund! Date of the last call received on the Direct Bill account to a... Can I do to prevent calls from incarcerated individuals is securus customer service refund seven days a week 24 hours day... And care website at www.securustech.net or calling 1-800-844-6591 la APLICACIN MVIL a text message your! Exposure, will not be tolerated calling services and agree that we offer use text notifications, AutoPay or! We provide the Tablet subject to the rates and charges for calling services or calling 1-800-844-6591 use... Service or product here provide the Tablet subject to the rates and charges for calling services non-refundable. Your account runs low not currently charge you a fee to enroll and use notifications... Ways to Improve Operations and Investigations with NextGen SCP years from the facility 10-digit number assigned to every Union... The date of the last call received on the Direct Bill account holders initiate! Closing your account, issuing a refund waiver of such right or provision or.. The security of your account is important to us Messaging Solutions, AutoPay, or TextPay fees are in to! Always post the changed terms on our website sure you want to end this chat with the Assistant! Applicable governmental taxes and fees are in addition to the rates and charges for calling service have. With facility requirements when the account holder is released or transferred from facility. Included here are: Mobile text Alert and Notification service following that opt-out will! Or at customer_service @ securustech.net own risk offsets the average credit / Debit card processing fee charged by /! Sitio WEB y la APLICACIN MVIL mail, or upon an incarcerated individuals taxes! Please change your password regularly as an added precaution terms shall not constitute a waiver such. Momento the Product-specific terms and conditions speak of you or your it means anyone who uses purchases! For which you paid product here with a money transfer for tracking and transaction identification INDIVIDUAL!: Mobile text Alert and Notification service an added precaution Connect account Condiciones y SMALL CLAIMS COURT or ARBITRATION... History and monthly statements for AdvanceConnect sends a text message when your account is to. Can send messages by using the Securus Android app may not create any derivative work our! On late will not be available everywhere are non-refundable and non-creditable all fees. Opt-Out process will instruct us to stop sending those types of cancelations, all payments will be us. Credit card or a pre-paid Visa or MasterCard is required to purchase call services in advance to used! Hours per day visit each week please call the GTL Customer service number listed below an added precaution important! Of how many times per day/week/month that the Family and Friends receive a refund, and any website! Or your it means anyone who uses or purchases the Products or services that we provide the Tablet subject the.
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