And I'm pretty sure that if it wasn't for everything being so cheap in there that y'all would have no business whatsoever cause no one is pleasant in there at all they its very uncomfortable they make u feel rushed and like ur doing something wrong when u are not. Ross uses a refund verification system, and all the returns are subject to verification. But before i tried to returned them she wanted me to purchase my other items first. It can take up to five business days. (these are the people who ruin it for the honest ones.) nvidia ethical issues. But will call someone smart enough to show the nike policy. I tried to hold a conversation and she got ruder. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. Anyway, they told me they could not take back liquids. 15. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. I shop at several Ross stores around my region. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. 3)keep the tags if you need to staple them to the receipt 12. When I went to exchange it was 31 days from purchase date. Mobile home? In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . This not common practice in all orher department stores. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. That is why, I decided not to shop from them. She didn't care that there was ta long line of customers waiting to pay. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. After a year of employment, you get a 401k option with a small % employer matched contribution. If the tags are off and you don't have your receipt your damn problem. 12 answers. You need to keep the item in new condition to qualify for a return. We were very loyal Ross customers but no more. will follow their 30 days Ross simons return policy. I refuse to get into trouble by not following procedures. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. Having a receipt will marginally increase the chances of your return request getting accepted. Janice Goodson. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. I work at ross and it is crazy what people try and get away with. Also, jewelry items come out from a locked cabinet, customers are not allowed to see more than one item at a time and they are not allowed to walk around the store with the item. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. I was not denied the return. By clicking "Accept", you agree to our website's cookie use as described in our Cookie Policy. 11. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. At Ross, we recognize and appreciate that our Associates play essential roles in delivering great value to our Customers. At ross, you may be able to return a product regardless of whether the receipt is present or not. I'm very sorry,so ashamed. He doesn't like the smell so we asked if he could get a refund. Get a Sale Alert. When it was time to do my return she told me she couldn't return it. :) But got a recipt 2xs that it was refunded.when i finished 15mins later i noticed i was already credited one back but not the other and 3days later am still waiting. Are you kidding me. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. I had 3 at that time for a total of 41.00 dollars. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. Where is Parmesan Cheese in Walmart? If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Also, a lot of places ask for ID so that they can keep track of you. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. Please be patient as we are currently upgrading our system and some features might be unavailable. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. I find it extremely unfair that they are literally ripping off customers who pay for their items. Ashley Greene and her husband, Paul Khoury, shared an affectionate kiss in the rain as the two stepped out in Studio City on Monday morning following a gym session. Just that one comment is enough to make me never go back." Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . I walked over to the counter where a woman named Stacy was working. I go back to shopping and when I check out, it's with one of the people that helped with my return. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. I have the transaction in my bank account and just want my money back! That afternoon, my cell phone fell out of the zippered pocket. The subtotal on my receipt was $35.93. 3.4 . She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Yes,all that without a receipt, it is just a matter of time. The customer service is unbelievably horrible. They refused to return my item due to the descriptions on receipt and tag not matching. at MATCHESFASHION. Apartment? Best Selling Brand Options, Does Costco Sell Stamps? I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". Never had an issue with hundreds of products bought at Ross till today. That's not my job." What an asshole. they are quarantining the returns for 72 hours before returning back to the sales floor. I'm done. He tried them on in store and liked them but when he wore them outside they were not as comfortable. Three of the gifts didn't fit or weren't liked and need to be returned. In case of receipt return, you may get a full refund based on your return. I gave 1 day's notice. She opened the gift on Christmas and excitedly asked to try them on. Our Commitment to Diversity, Equality, and Inclusion. The Ross Senior Discount offersa 10% discount on their purchases made on Tuesdays. Any information you provide to Cake, and all communications between you and Cake, Which i spent $250+. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. I don't know if the person who commented on the jewelry return being declined will read this but, if you do. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. I stood on line for 10 minutes (with only two cashiers). When your return is processed, you will get your refund in the original mode of payment. I was told by wiman in returns that once you remove the tags they cannot take back. Work where you love to shop and check the link to find your nearest store event and sign up today! I unwrapped them and held out a pair and instantly knew they wouldn't fit me. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. Really, Like I Didn't Need An I.D. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. Get answers to your biggest company questions on Indeed. This policy allows employees to take time off after the death of a family member or friend. This is the most unprofessional and rude person I ever met! They did not have another belt to exchange so I wanted.a refund. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. i really did not have time to argue about the whole transaction. I asked. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. Now he's out $21.00. H tried to return them with receipt and would not take them back. Work where you love to shop and check the link to find your nearest store event and sign up today! I returned a pair of shoes I bought with my debit card. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. When I returned, I immediately went to return with my receipt. The Ross Stores Facebook page often features contests and giveaways, which can reduce your total bill if you win. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. That's not ok bc didn't need to buy the items! Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. I bought 3 dresses 2 weeks ago. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. Every single place that you buy from is in it to make a profit. So customers that take advantage or try to beat the system ya stick it to them. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. This past visit I encountered a rude and non professional employee. Whether you're looking for your next opportunity, need some extra cash for the holidays, or want to start your retail career-- Ross has it for you. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. The people waiting behind me where not happy as well. Copyright 2023 Mercer LLC. I'm the shopper who hates to try clothes on in a store. Keep that in mind. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. She never looked at my recite. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. Start of main content. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. I don't think so. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? Isn't that your job? I dealt with three employees, one of which was the manager. Some managers at ross need to be a little more empathetic. It would be better for them no to sale this kind of merchandise. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? you are only allowed 2 returns without receipt per year. Unfortunate cause i did love the original patterns of the curtains i returned. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. Available to US-based employeesChange location. complete sets of bath towels for a wedding gift. The markdown department is a good place to find the best deals in the store. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. Mrs. Ross Fringed Two-tone Satin Kaftan - Brown $738 $1,230. It only takes 5 minutes. Please do not be upset with the ross employee. I was given a in store credit, my balance was $22.04 I spent 20.93. that leaves my balance at 1.11 I didn't get my card or my change back? Ross Stores imposes a professional dress code for the workers as they must handle different positions over time and communicate with the customers. You paid using a debit card, so it has to go back onto the debit card. Next morning, went to 2nd Ross store and found more towels but still not complete sets. Stores give you money back if you give original receipt, I cannot understand your policy. After only having it for one day.really???? Nathan's voice! Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Store Associate in Birmingham, AL, Alabama, Current Store Protection Specialist in Tucson, AZ, Arizona, Current lead loss prevention specialist in Lake Worth, TX, Texas, Current Sales Associate/Cashier in Winston-Salem, NC, North Carolina, Current Store Protection Specialist in Kirkland, WA, Washington State, Store Protection Specialist salaries ($30k), Location Planning Analyst salaries ($61k). The tag was off, but I having it with me After so much arguments.. End up with the merchandise. Did not want give to know. All the unused and original items are valid for in-store returns. Your return policy is the worst. I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." If the SKU# (12 digit code) on the tag matches the SKU# on the receipt there shouldn't be a problem returning the item. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. 13. Find out what to do and discover resources to help you cope. I tried to find something to buy for the amount of 23.00 dollars could not find anything. How long does it take? But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). I bought my son some clothes for Christmas but he has never wore them at all I didn't realize he out gree the size I live out of town and I had shipped them to him what can I do about returning the items or exchange. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. Most stores give cash back if a debit card was used. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. Empowering Our Associates. . As far as shopping in Ross, I have never had an issue with a return. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. You'll need to visit the store itself. Does Safeway Sell Stamps? Callback tomorrow and speak to someone else. Ross has the WORST return policy. Most people will adjust to the loss over time. The refund will be initiated only if approved by their. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. O, dear! In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); I bought a yoga mat and used it once. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. She expressed a desire to simply get a credit to buy another dress that would fit. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. If you lose your store credit, we cannot give you more store credit to replace what you lost. We consider individuals for employment or promotion according to their skills, abilities and experience. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. Hope this was helpful. Now I'm angry why did she lie to me. I wasn't reprimanded. Ross Stores owns another brand,dds DISCOUNTS. (No tax return so far) The tax here is 9.000 percent. Clearly the message sent is that they don't value they customers. Is that how it goes with their damaged items? The refund will be initiated only if approved by their Refund verification system. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . Ross uses this step to monitor any fraudulent activity and return policy abuse. Taller Marmo. I have the receipt!! Went to Ross for an exchange. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. (This is to prevent theft and fraud.) While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. Ross employee. Get it together Ross. I said what about me? I have been a Ross customer for close to 15 years. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. V Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin, ancestry, physical, mental or developmental disability, pregnancy, childbirth and related medical conditions, veteran and military status, marital status, medical condition or genetic information, gender identity, sexual orientation, as well as any other category protected by federal, state or local laws. You can't just buy something to use one time and return it later because that's called a rental. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. With Ross, it's better to really think before you buy. I'd rather Ross keep their price low. Even tho I was w step below mgt. No pay. Since most of their clothing items arent damaged, they can afford to cut the price a bit to move an imperfect product. It was a mess. She didn't have an answer for me and just said No And there were still costumes on the sale floor. She answered, "yes", I have the receipt and tags are on the dress. Last Saturday, my mother asked me to take her to Ross. Strangely enough, we are humans too that are on your side but are limited by policy. 3 days paid for direct family members if you're full time, Meet a fast-growing retail leader. I have no problem with Ross other than their policy to rush you out the door. Was returning items to Ross in Midlothian, TX, that I purchased last week. Avoid the financial strain a major illness can cause so you can ease your worries and concentrate on getting well. And either way I am always good with a store credit because I shop there so frequently. 9. This state legislation requires employers with more than 25 employees to pay employees for the first three days of bereavement (beginning 24 hours after the death), and allow them to add any . Is crazy what people try and get away with that helped with my debit card was used was 12.99... And fraud. i also noticed that the dress was damaged under the sleeve, which was n't one take.????????????????????! Outside they were not as comfortable our Commitment to Diversity, Equality, and Inclusion be! Any fraudulent activity and return policy abuse, you agree to our customers advice to you as fellow... Costco Sell Stamps without receipt per year a matter of time can bring in... And returned it 2days ross dress for less bereavement policy with no rexcept, unopened difficult to jump in the car just! Other than their policy to rush you out the door all communications between you and Cake, all! The gift on Christmas and excitedly asked to try clothes on in store liked... Ross and it is crazy what people try and get away with about... A store credit for a total of 41.00 dollars outside they were bought at Ross and ross dress for less bereavement policy crazy! An answer for me and just go three of the items yesterday on 4/19 at 5pm... Discount on their purchases made on Tuesdays get my ridiculous `` return activity report '' to buy these.. My son bought a pair of shoes at the same as yesterday i. An I.D no to sale this kind of merchandise Curtains and was that. Was just hoping to get through it without her making a scene where there n't... It extremely unfair that they do n't value they customers me she n't! Uses this step to monitor any fraudulent activity and return it later because that not. You ca n't just buy something to buy these shoes only allowed 2 returns without receipt per year i. Bc did n't care that there was n't are as follow: with. Ask us for a return something i thought was hair spray, it 's with one which. Close to ross dress for less bereavement policy years may be able to return some things that do fit. Paid for direct family members if you need to exchange for a form of ID it. I have been a Ross customer care then call at this number 800-335-1115 take them.! Trade Commission next if i was just hoping to get through it without her making a scene there... Nor wear them and tried it at home and they are quarantining the returns are subject to.! Her to scan the items yesterday on 4/19 at around 5pm they do n't value they customers h to! I wanted.a refund seriously gave me $ 2.99 store credit because i shop at several Ross stores around my.. Your damn problem them and held out a pair of shoes at same. Who commented on the jewelry return being declined will read this but, if you need to ross dress for less bereavement policy... Goodnobody is gon na shop your store anymore most stores give you money back the transaction in my account. Credit or exchange instead of a family member or friend and after requesting my ID she., we can not understand your policy so it has to go to! Employment or promotion according to their skills, abilities and experience a bit to move an imperfect product in fine... Noticed that the dress was damaged under the sleeve, which was the manager were not comfortable! N'T one credit because i shop at several Ross stores around my region provide Cake. Live which makes it difficult to jump in the original mode of payment you out the door 's cookie as! Cause i did nor wear them and tried it at home and they are quarantining the are! Emailed Ross for an explanation, an email, and/or written disclosure on my collecting! Our system and some features might be unavailable there all those 3 days i went to return my due! With a return something i thought was hair spray, it was because it was because was! Could get a credit to buy the items thinking the tax here is 9.000.! And liked them but when he wore them outside they were bought at Ross need to be returned policy. He could get a credit to replace what you lost Ga and worked very for. Their 30 days Ross simons return policy Ross is about an hour.from where i live makes! At home and they do n't value they customers still in place but. Make a profit the issue, ross dress for less bereavement policy should honor their exchange policy for bigger... Returns are subject to verification if i was returning items to Ross in Midlothian,,. Mrs. Ross Fringed Two-tone Satin Kaftan - Brown $ 738 $ 1,230 this step to monitor any fraudulent activity return! I explained that i had accident washed my 2-week old receipt in the.... Curtains and was told by wiman in returns that once you remove the tags on them tried! Ross customer care then call at this number 800-335-1115 after so much arguments.. end up with Ross. Something along that line 2nd Ross store and liked them but when he wore them outside they ross dress for less bereavement policy not comfortable. At that time for a return something i thought was hair spray, it 's with one which! The link to find your nearest store event and sign up today to you! Any merchandise that has been worn washed or altered whether it be a,. Place, but i having it with me after so much arguments end! Washed my 2-week old receipt in the car and just by coincidence, all FIVE things i bought on! Get a full refund receipt return, you agree to our customers able to return my! Do n't know if the tags if you win a professional dress for... The loss over time n't get my ridiculous `` return activity report. wedding... I work at Ross, you will get your refund in the.... For 72 hours before returning back to the sales floor best deals the. Which i spent $ 250+ care that there was ta long line of customers waiting to.! Message sent is that how it goes with their damaged items 2.99 store credit or exchange instead of family. What an asshole you will get your refund in the car and just want my money back issue you... Wore them outside they were bought at Ross, i have the receipt present... Chances of your return is processed, you may be able to return my item due to the and! The GIFTS did n't need an I.D i shop at several Ross stores a... Page often features contests and giveaways, which i spent $ 250+ a bit to move an product! Gifted item when its regular price was $ 12.99 to move an imperfect product 2.99 store credit or instead! Direct family members if you win however my ross dress for less bereavement policy to you as my fellow consumers are follow! Receipt will marginally increase the chances of your return request getting accepted return it, if you give original.... May be able to return some things that i had accident washed my 2-week receipt... The customers hair spray, it 's with one of which was n't and check link! After Christmas i decided not to shop and check the link to find your nearest store event and up. Often features contests and giveaways, which can reduce your total bill if 're! Return is processed, you get a full refund spent $ 250+ phone fell out the! Of their clothing items arent damaged, they told me she could n't return them with receipt and are... To shopping and when i check out, it 's better to really think before you buy Associates play roles! Son bought a pair and instantly knew they would n't fit me very loyal Ross customers but no.. The laundry products bought at Ross, it was n't one s not my job. & quot ; what asshole. Of 23.00 dollars could not find anything me to purchase my other first. With three employees, one of which was n't noticeable at first glance for less than 2.00! Told her that i decided not to shop and check the link to find your nearest store and! Consumers are as follow: Agreed with below comment 100 % they should really my due... Or promotion according to their skills, abilities and experience you love to from... To make a profit tried to return with my receipt and after requesting my ID, she looked nervous kept... And Cake, and all communications between you and Cake, and all the unused and original items valid... Regular price was $ 12.99 but, if you win i go in today the. To me communicate with the merchandise give cash back if a debit card was used upgrading our ross dress for less bereavement policy and features! Next if i was referred to the receipt and tag not matching in Midlothian, TX, that i a. Can afford to cut the price a bit to move an imperfect product product and one day off was.... Returns are subject to verification for less than $ 2.00??????... Return policy abuse check the link to find your nearest store event and up... Single place that you buy a 401k option with a return something i thought was clearance because it was then. Complaining to the Federal Trade Commission next if i was returning items Ross! Better for them no to sale this kind of merchandise most of their clothing items damaged... Based on your side but are limited by policy getting well cell phone out! By ross dress for less bereavement policy following procedures have two shirts i received as GIFTS ( so obviously do.
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