And remember: always follow with how you eventually resolved the situation. Example answer you have to just face the situation and solve it. That way, the interviewer can build up a clear picture of how well you adapt to stressful situations. No company or role is without challenges. The following are examples of answers to managerial situational based interview questions and answers: 1. Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome The question “How did you handle a difficult situation” is a behavioral question with plenty of variations. Even if you're not 100 percent sure how you'd handle every situation with unhappy customers, offer specific pin-pointed answers to satisfy the interviewer. I would let my boss handle it." The key is staying calm and focusing on achieving whatever needs to be done to defuse a situation. And I was quickly given a promotion into one of their positions. 16 Answers. Try to turn anything negative into a positive. How did you handle the situation? What was the situation, and how did you handle it? Relevance. Remember to always show the hiring manager that you are: Calm under pressure; A logical and reasonable person I handle them daily in my job and enjoy the challenge. Sample Answers. For example, describe a time when you were given a difficult task or multiple assignments and how you rose to the occasion. Often job applications ask you to tell of an experience that you have had, where you have dealt with a difficult costumer. Though these challenges can make work miserable… Explain the situation and its importance, what went wrong, what impact the problem could have, what you did to fix it, and the ultimate results. There was this one case where I had to create colorful tapestry for a customer to hang in their home. Regardless of what job you are doing, difficult problems, tasks, and situations will undoubtedly come up. Your interviewer is asking you this question to really get a feel on how you handle frustration and to see how much you value customers. Action: Discuss what you did to resolve or address the situation. Task: Describe your role in the situation. Question: You are introducing a new policy into the team or group. "Tell me about a time you handled a difficult situation." Interviewers are trying to gauge how you deal with contentious issues when they arise between you and colleagues, managers or customers. I handle difficult situation by my decision s ,knowledge elcetra ,you know every person can solve every problem ,if he has unique idea to solve the problem .. You are facing a bit of opposition. Situation: Briefly explain the issue you were dealing with in a positive, constructive way. The first step is to know the root cause of the problem and then do the needful to solve the problem. Could you have been reasonably been expected to put up with it – and if not, how did you stand your ground? To assess how reliable and agreeable of an employee you are, an interviewer may ask if you have ever experienced issues with a supervisor and, if so, how you handled the situation. Anonymous. How to answer: Never talk badly about anyone during an interview. How Would You Handle a Difficult Student? Answer: On principle, I would introduce any policy very gently. But as they say, the customer is always right, so whatever they want I would give them." Interview Answers: How Do You Handle Conflict?. Did you keep your cool? Yes. The tips and ideas in this post can work with many of the variations that this question can pop up in. We are not just a conventional job board, we have more like a corporate webbing of reputed organizations. Sample answer 1 – ‘How do you manage a difficult employee?’ ‘Two years ago, I managed a team of 5 consultants, and I had one team member who was constantly late when it came to completing tasks. Most employees will experience problems with a supervisor at some point, and this question lets an interviewer understand how you are inclined to handle that common situation. “Some customers are more difficult to please than others. How did you handle a difficult situation at work? What did you learn from the situation? This job interview question is trying to determine two things - what your definition of "difficult" is and how you approach challenges and problems. Take five to 15 seconds to think through your response and answer using words similar to those the interviewer used to ask the question. When answering the question, illustrate the example. But interviewers can also ask you the same question in a different way. I believe any difficult situation can be handled by keeping a calm mind. Ensure that you tailor your answers to your specific situation and the position you’re applying for. No one likes mean and unhappy customers, but you will probably deal with them no matter where you work. 5 years ago. Were you able to build a relationship with this person? Jul 9, 2019 - CVLinked is an online CV Bank and Job Announcement platform that connects candidates with employers. It was something I’ve never done before. Without a positive ending, you’ll only end up giving the recruiter more questions about your character than answers. The … So interviewers want to know that you either have in the past handled a difficult student or can handle them appropriately should you need to. Explain the situation and why the individual was difficult. When they give our company representatives a hard time, doing our job becomes tough. Just try to keep it meaningful and highlight your resourcefulness. no matter how hard it is, the only way to relieve stress is to solve it. Result: Emphasize what you learned and how your actions had a positive outcome. Draw on things your family and friends have demonstrated to you, and go with it. When you’re asked to describe a stressful situation and how you handled it, you could reflect on when it was about other people creating the stress. ANSWER THIS QUESTION WELL AND YOU'LL BE SURE TO IMPRESS THE INTERVIEWER! Employers ask this question to understand how you deal with difficulties. Source(s): 911 Dispatcher. Answer Save. 1 decade ago. The interview question ‘how did you deal with a difficult customer to come to a successful resolution‘ belongs to the behavioral category of interview questions. “I had a customer call in and they were furious. What was the Most Difficult Situation you have faced in a workplace? 2 0. Can you handle a difficult situation? Example 5: “In my previous job, there was a difficult person in our team that seemed to get very agitated when things did … The toughest part of the job is definitely dealing with certain clients. If you do not have work experience, it's okay to use examples from school. What might you do differently now? You can use the STAR method when answering behavioral interview questions like this. Essentially, interviewers will ask this kind of conflict question in one form or another. If you prepare a specific story for how you handle conflict, and prepare to talk about your general approach to conflicts, you’ll be ready to give an impressive answer to this interview question. In a most difficult situation, it can be refreshing in hindsight (looking back on it), because it releases who you are at your core, how you really function, right on the spot, in a moment of extreme sensory input or stimulus. Example --If supposed ,any strike out happen in the industry that case company management make polices behind that strick and try to find the reason and with the help of ther knowledge they can easily finish the strike. Difficult students, naturally, exist in every classroom. Valerie Sutton, director Career Services at Harvard Graduate School of Education, analyzes their answers and offers tips on how to best address this interview question and ways to improve. In this video tutorial, watch an example of how two people answered the common interview question how did you handle a difficult situation. Difficult situations that you have faced in your previous jobs. In your interview answer: avoid discussing difficult situations that were directly caused by you Favourite answer. And difficult can look like so many different things. This is to show how you were able to handle the situation. Describe a time when you had to interact with a difficult client. One of the common questions is when the interviewer wants you to describe a specific difficult work related situation that you have faced in your previous job and how you handled it. Provide a brief summary of the situation, your role in the situation, the action you put into place to resolve the issue, and how the issue was resolved as a result. The following are some good examples of how to answer the question "What is the most difficult situation you've faced?" Anonymous. Example Work Answers To “Describe A Challenge You Overcame” “There was a situation at one of my previous jobs where a few of our managers were let go. "This would be my first job so I'm not sure how I would handle it. Share how you handled the situation. So you’ll want to avoid answers like: "I don't like when people are mean to me so I avoid conflict at all costs. Show the employer how you manage stress. During the course of a job interview, you may be asked to describe how you handle conflict. 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