2023 Early Warning Services, LLC. If you need help with this, please let us know through our Support and Training Center. Please read through the terms and conditions and check the box to accept. Nisha Jones. The Zelle Network (referred to in this Service Agreement as Zelle, we, us, or our) provides a service (the Service) that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a User) using aliases, such as email addresses or U.S. mobile phone numbers. You may not establish more than one profile with the same U.S. mobile phone number or email address, and you may not link more than one bank account or debit card to a particular U.S. mobile phone number or email address. A scam is when you knowingly send money to someone you do not know or trust. FAILURE TO NOTIFY YOUR FINANCIAL INSTITUTION DIRECTLY AND PROMPTLY MIGHT LIMIT YOUR RIGHTS UNDER YOUR ACCOUNT AGREEMENT AND APPLICABLE LAW. Your financial institutions customer support team can help. I just received a "Notice in Lieu of Subpoena" requesting my credit card records, W2/1099, and job applications. You'll be prompted to accept permissions to your device. In order to better assist you, please provide us with your details and a brief description of what you are experiencing. https://www.zellepay.com/support/enrolling-with-zelle. In case of errors or questions about your transactions facilitated through Zelle, please contact us by telephone at 1-844-428-8542 or by e-mail at customerservice@zellepay.com; or write to us at 5801 N.PimaRd. 15. ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY NOTICE, OR THE ZELLE SERVICE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. Only send to people you know and trust. The use of a non-partisan subpoena requires knowledge of the rules and/or methods of non-party disclosure. You should print or download for your records a copy of this E-sign Consent and any other Records and Communications important to you. Description. after entering your new password. Other product and company names mentioned herein are the property of their respective owners. j. To participate as a User, you must first enroll with. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. 12. Debit cards linked to accounts based in a U.S. This E-sign Disclosure and Consent (E-sign Consent) applies to all Records and Communications for services provided on the Zelle Network website, applications, mobile apps, and other tools. These instructions apply to the service of third party subpoenas on Early Warning Services, LLC (Early Warning) in matters in which Early Warning is not involved. We reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service in a manner that exposes Zelle and/or the Network Financial Institutions to liability, reputational harm or brand damage. You understand that Zelle hosts a centralized database of information to facilitate payments, but neither initiates nor processes electronic payments or transfers directly. Telephoning is the best way of keeping your possible losses down. All subpoenas must include: The full name, title, mailing address, email address, and phone number of the person and/or entity issuing the subpoena; and. Each profile may be created with one or more aliases, such as your U.S. mobile phone number and/or email address; however, only one bank account and/or debit card may be linked to a profile. CLASS ACTION WAIVER. If dont have your CVV, you may choose to re-enroll. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. Zelle will pay the AAAs Case Management Fee and any arbitrator fees. Beginning in 2022, however, the IRS will start checking digital wallet business transactions over $600. When you send and receive money using the Service with a bank account held at a Network Financial Institution (as defined above), the terms of use at that Financial Institution apply. RELATED: Judge Says Bank of America May Have Illegally Denied EDD Fraud Claims We know it can be difficult to get the information you need from internet services and other online content providers. This sample form is provided in PDF and Word formats. You must have JavaScript enabled to use this form. Requests for money are solely between the sender and recipient and may not be reviewed or verified by Zelle or the Network Financial Institutions. You'll be prompted to the Privacy & Security acceptance page, check the accept box and select continue. If we decide that there was no error, we will send you a written explanation. Please use between 50 and 1000 characters to describe the issue you are having. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. All rights reserved. It also comes with the Zelle design integrated as a starter site. Once a project is complete and it's time to request payment, you might think that sending an invoice right away is overly eager or even rude. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. Sample Subpoena (36 kb) Sample . The only requirement is that the response time be reasonable. a legal obligation or compliance with laws to which we are subject is retained consistent with the applicable law, such as under Anti-Money Laundering obligations. Records and Communications May be Provided in Electronic Form. You need more information about a money transfer using the Service. Zelle does not support sending or receiving money betweennon-participant financial institutions. Please wait a minimum of 20 minutes between attempts. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. MOBILE NUMBER OR EMAIL ADDRESS. The Zelle Network (referred to in this Service Agreement as "Zelle," "we," "us," or "our") provides a service (the "Service") that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a "User") using aliases, such as email addresses or U.S. mobile phone If your device allows for fingerprint authentication you will be able to enable or skip pending your preference. By utilizing signNow's comprehensive platform, you're able to perform any necessary edits to Subpoena template form, generate your customized electronic signature within a few quick steps, and streamline your workflow without the need of leaving your browser. Email Template - form | Zelle Disbursements with Zelle Email Templates By downloading this asset you agree to the Terms of Use associated with them. For help with Zelle within your bank or credit unions online or mobile banking service, your bank or credit union will be able to assist you. If you have a payment pending and you deactivate your profile prior to it posting, the payment will fail and return to the Sender. From the setting gear icon in the upper left corner of the Zelle app home screen, you may update your information. Subject to applicable law, Zelle may amend or change this Service Agreement (including any applicable fees and service charges) from time to time, in its sole discretion, by posting the updated terms on the Zelle mobile app and at zellepay.com (each referred to individually or collectively as, the Site). Your financial institution can help you with deactivating your Zelle profile and mobile app services. You may opt out of this Agreement to Arbitrate, and the Class Action Waiver, by notifying us in writing of your intention to do so. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. ZELLE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, INVULNERABLE TO CYBER ATTACK OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. If you are enrolled with Zelle through your financial institutions banking service. If the recipient is already enrolled with Zelle, themoneywill be availableintheir account typicallywithin minutes, and the option to cancel or stop the payment is not available. Zelle support is unable to cancel a payment on your behalf. Send limits are not increased or decreased at the request of Users. 16. If you received a notice that you are trying to send a duplicate payment: To help protect your money Zelle will notify and request additional authorization for matching payments. When you send and receive money using the Service with a bank account held at a financial institution that is not a Network Financial Institution (as defined above), this Service Agreement applies. Create your signature and click Ok. Press Done. You represent that (a) you are at least 18 years of age, (b) you have the authority to authorize debits and credits to the enrolled bank account, and if applicable, (c) you are the authorized holder of the enrolled debit card. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. You may request money from another User. THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. All rights reserved. There are no fees when using the Zelle app to send or receive money. Money sent with Zelle will be available within an enrolled recipients account typically in minutes. The Service is intended for personal, not business or commercial use. Complete the form and we will respond to you via email within 2 business days. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. If the Service or Network Financial Institutions services weren't working properly and the sender knew about the malfunction when the sender initiated the transfer. Please check your mobile service agreement for details or applicable fees as Message and Data rates may apply. When sending money with Zelle, if the recipient has not enrolled the U.S. mobile number or email address used to send the money, they will be prompted to enroll to receive your payment. If youre enrolled with Zelle through your bank or credit unions banking app or online banking, your financial institution will be able to assist with deactivating your Zelle profile. You may cancel your use of the Service at any time by notifying Zelle of your intent to cancel by calling us at 1-844-428-8542. Agreement to Arbitrate and Class Action Waiver. If the email address that you provide when you enroll is not already linked to another profile that you may have enrolled with Zelle then we will also link that email address to your new profile so that others may send money to and request money from you using your email address. Limitations on Transfers: Send Limits. If you are enrolled with the Zelle app and found an unauthorized transaction, please call us directly at 1-844-428-8542. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. Those debit cards cannot be used with Zelle. This is the actual form with sample text added in each section. We can answer your questions about submitting a legal request and help you decipher the results. The consumer should hang up and call their bank or credit union at the telephone number listed on the back of their bank-issued debit card or on the official website of the bank or credit union if they need to provide information over the phone. BY AGREEING TO THESE TERMS, YOU ALSO AGREE TO THE TERMS OF THE ZELLE APPPRIVACY NOTICE (THE PRIVACY NOTICE) REFERENCED IN SECTION 5 OF THESE TERMS AND THE ZELLE NETWORKS E-SIGN DISCLOSURE AND CONSENT (THE E-SIGN CONSENT). I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. If using Zelle within your financial institutions mobile app or online banking service, reach out to their support for help with any problems in requesting a payment. When enrolling with the Zelle app you will need a U.S. mobile phone number registered to an eligible smartphone. To receive money to more than one accountyouwillneedto enroll aunique U.S. mobile number oremail addressperaccount. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. Fryberger Lender Support Team Contact. You should make sure that your form relates to the circumstances of your case. You may withdraw your consent to receive Records and Communications in electronic form by contacting us at customerservice@zellepay.com. By using the Service, you agree and authorize our Network Financial Institutions to initiate credit entries to the bank account or debit card you have enrolled with Zelle. 26. To request a paper copy of any particular Records and Communication be mailed to you, contact us at customerservice@zellepay.com. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. We refer to financial institutions that have partnered with us to offer the Service as Network Financial Institutions.. Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. Territories include American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. The scammer impersonates a legitimate business and uses a variety of tactics to trick consumers into providing sensitive information that allows them to trick the consumer into transferring the money to an account controlled by the scammer. You agree that you will not use the Service to request, send or receive money related to any of the following: 4. Your Liability for Unauthorized Transfers. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. Use a check mark to point the answer . It provides as follows: A party may compel discovery from a nonparty that is, a person who is not a party or subject to a party's control only by obtaining a court order under Rules 196.7, 202 or 204, or by serving a subpoena compelling: (a) an oral deposition; P2P payments with Zelle can help your institution: Provide an innovative and mobile-first payments platform. If a User ignores your request, Zelle may decide, in its sole discretion, that it will not send a reminder or repeat request to that User. Other product and company names mentioned herein are the property of their respective owners. Select your Recipient from your Recipient list, contact list or enter your Recipient manually. You are unable to request an increase or decrease to your send limit. Once we process your request to withdraw your consent to receive Records and Communications in electronic form, your access and use of the Zelle services will terminate. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. B. Corporation Service Company. This is called fast funds enabled. We will send no paper copy of any Records and Communications to you unless you request it or we otherwise deem it appropriate to do so. You agree that you will not authorize a third party to use the Service or share your credentials with a third party to use the Service on your behalf except in legally authorized situations such as legal guardianship or pursuant to a power of attorney. Liability for Failure to Complete Transfers. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. Verify with the Sender the money and is in a completed status. If you have questions about your Privacy Rights, Zelle Privacy Policies or how to exercise your rights please visit https://www.zellepay.com/privacy-policy. And because the rules aren`t clear, it`s not always as easy as it should be. If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with the terms and requirements of your financial institution and the procedures of the business or government agency that is sending you the payment. Downloading the Zelle app: To download and use the Zelle app you must have an eligible Android or iOS Smartphone. If we delay or block a payment that you have initiated through a request for money, we will notify you in accordance with your notification preferences (i.e. The full name, title, mailing address, email address and phone number of the person to whom responsive documents should be sent. ET, excluding New Year, Thanksgiving and Christmas) to request a copy by U.S. mail. We will provide you with notice of any such termination or change as required by law. If any provision of this Service Agreement is found to be unenforceable for any reason by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law. Youll enter your eligible debit Visa or MasterCard and continue to follow the prompts to enter your personal information and create your password. Rule 45 (d) (1) requires parties issuing a subpoena to "take reasonable steps to avoid imposing an undue burden or expense on a person subject to the subpoena." Fed. Complete the form and we will respond to you via email within 2 business days. After entering your Recipient, you will enter your dollar amount and confirm your payment. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. Those transfers will appear only on the statement issued by your financial institution. The Zelle app uses authentication and monitoring features to make your payments more secure and give you peace of mind. You acknowledge that neither Zelle nor the Network Financial Institutions shall have any liability for your failure to comply with the terms and conditions of your account agreement with your financial institution. We recommend that you send money only to friends, family and others that you know and trust. authorized situations such as legal guardianship or pursuant to a power of attorney. Visa or MasterCard debit card tied to a bank account in the U.S. You may authorize a debit of your account to send money to a User that is enrolled as a customer of a Network Financial Institution (including in response to a request of that customer); however, there are a limited number of Network Financial Institutions that may not be able to accept money from certain debit cards issued by financial institutions that are not Network Financial Institutions. Tap on the settings gear icon in the upper left corner of the Zelle app home screen. https://www.zellepay.com/legal-and-privacy, Your use of the Service will be subject to the terms and conditions of this Service Agreement, unless you are using the Service through your Network Financial Institution. You acknowledge and agree that you are personally responsible for your conduct while using the Zelle Service, and except as otherwise provided in this Service Agreement, you also agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of your use, misuse, or inability to use the Service, or any violation by you of the terms of this Service Agreement. Just note that the notice and subpoena must be served within a reasonable time before the response deadline. Zelle does not guarantee that you will receive money from other Users by sending a payment request, or that you will receive the amount that you request. g. Processing of Subpoenas. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. PLEASE READ THEM CAREFULLY. Our current time to process requests and return records is approximately 10 business days. if your bank is not listed. When sending money with the Zelle app there is a weekly $500 limit. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. You can use Zelle through your online banking service, or via the Zelle app, to make payments to friends, family, and people you trust. The ISP List was originally maintained by James Nerlinger, Jr. at the defunct site http://forensics.web.org. Notwithstanding this Agreement to Arbitrate, you and Zelle may choose to bring individual claims or disputes in a small claims court, provided that they fall within that courts jurisdiction. You may also verify the email or mobile number the money was sent to. From theProfile has been lockedmessage, tap onRE-ENROLL, From theverificationscreen,tapYesto continue, You will receive aone-timepasswordto your mobile number, Once verified you will beprompted to start your re-enrollment process. You agree to access the Zelle Site in compliance with our Terms of Use, which are available at zellepay.com/terms-use and incorporated into and made part of this Service Agreement by this reference. If you need immediate assistance, call us at 1-844-428-8542. Tell us the dollar amount of the suspected error. This section is pretty self-explanatory. Still need help? Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. 2710 Gateway Oaks Drive, Suite 150N. If you're looking to make fast transfers, then Zelle might just be for you. YOU MAY NOT RECEIVE MONEY FROM A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. YOU MAY NOT SEND MONEY TO A USER THAT IS ENROLLED AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. Submission Requirements Requests submitted through Safety Hub must meet the following legal requirements: Must be addressed to Venmo Must be a typed official document bearing the logo of the requestor YOU AND ZELLE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. 25. There may be other circumstances when the payment may take longer. Download and use the Service as Network financial institutions that have partnered with us to offer the Service as financial!, family and others that you are enrolled with one of our financial. About a money transfer using the Service at any time by notifying Zelle of your to... Available typically within minutes one of zelle subpoena template partner financial institutions as easy as it should sent... To state that you know and trust losses down use between 50 and 1000 to. 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