Were sorry to hear that youre having trouble with your dash cam. Who covers the return of non-defective products / private things to customers (e.g. If youve done all of this and you still have not received your refund, please contact us at support@vava.com. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access. Note: For reference only. Some SD Card brands need formatting for our dashcam to recognize it. There are many people with the same problem! 3. But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. Troubleshooting dashcam: I guess im having the same problem as everyone else with the sd card. By using this website, you accept these terms and conditions in full. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. Hi PeeJay. Please try to format your SD card (via computer) to FAT32 and then test it. Connect to the dash cam via wifi with a mobile device. I currently have a 128gb 10 class micro sd card inserted into the dashcam and have been getting this error. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Notify me of follow-up comments by email. Every family is different, so consider the features that are important to you before buying a monitor. Connect to the dashcam via wifi with a mobile device. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? Hi Jorge, our apologies for the issue with your device. It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. 3. Modern lifestyles and meaningful technology from VAVA. Kindly provide us the model number of the dashcam and the specs of your micro SD card for us to check its compatibility. As a parent of. M Hi Daniel. Please reset the dashcam. 2-day shipping. Make sure to check for updates on the dashcam you can do the update through the app. Disconnect the power to the baby unit and parent unit. If still the same issue reset the dashcam at least 3 times. Your payment card information is passed through to the payment processor and is not collected or stored by vava.com. . Is there any way to get it recording continously without a break? The SD Card will come up as a storage device on your Laptop/Computer. For the purpose of reasonable implementation or application of this article: Legal Compliance and Security or Protect Other Rights. Uninstall and Reinstall the VAVA app. Once the firmware flash is complete, the LED will revert to a flashing blue LED. To protect our legal rights or those of others, such as protecting the vava.com brands or investigating violations of vava.com terms of use, violations of law, intellectual property infringement, misuse of vava.com websites, fraud or potential threats to personal safety. When you connect to the VAVA WIFI, turn off your phones mobile data. Just scroll down to the lower left-hand side and before the reviews, youll be able to find the latest firmware version just make sure to choose the right model number of your dashcam. Please follow the steps below to troubleshoot the issue. and tried detecting device also said cant detect im so stressed out. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Orders can be delayed due to verification or the time the order has been placed. troubleshooting steps to help you resolve the issue: If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. Hi Anthony. Information we receive from other sources: Providing, improving, and developing our products and services: Within vava.com for purposes of data processing or storage, Within vava.com, including with our subsidiaries, affiliated companies and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy, With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. If you fill in forms or register an account on the website or correspond with us by phone, email or social media account, you may be providing us with information about you, which may include personal information. Both LEDs on the back of the cam will flash rapidly for about 1 minute. If your dash cam isnt turning on in this mode. Plug the SD Card into a Laptop/Computer. Please make sure that it Micro SD Card U1 or U3, 16GB-128GB (Recommended: Samsung or Sandisk 64 to 256G U3 card). 4. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. Hello Giorgos, We are sorry about the issue with your device. Step 3. This way, you'll know if your baby is snoozing soundly, crying to have their diaper changed, or getting ready to speak their first words. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. We use the information we collect for a number of purposes. Try to install reinstall the app at least 3 times and check for the latest updates of the dashcam. We will look into this. Hi. Only use the power adapters included in the package. We look forward to helping you. We accept order cancellations before the product is shipped or produced. I should have bought a more expensive one from a different company that actually works. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error to support@vava.com. Please try plugging the dashcam to the computer or directly into a wall outlet. You always have the choice to opt-out if you later change your mind. Hi, All our dashcam models will automatically power on once you start the engine of your car. Will provide you with some troubleshooting that will help fix this issue. Without prejudice to the generality of the foregoing paragraph, www.vava.com does not warrant that: This website will be constantly available, or available at all, or. Please back up any media files from the sd card you wish to keep. Then, try turning it on to see if it works normally. Large 5" 720-pixel HD display. The VAVA Dash app in not appearing on the apple store. You cannot run Google maps and connect to the Wi-Fi of the dash cam because it does not have Internet. Were sorry to hear that youre having an SD card error with your dashcam. Today I had an accident at 10:04pm. tried different cords and plugs. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. Step 4: Plug the SD Card back into the VAVA Dash Cam. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. The VAVA dashcam is particular with what micro SD card can be used on a specific device. For us to assist you further. Step 1: Power down the VAVA Dash Cam. troubleshooting steps to help you resolve the issue: It seems to be a common issue. Step 8: Tap on the settings cogwheel icon at the top right of the page. 4. Hi Mo, we are sorry for the trouble that you have with the dashcam. Im having issues with the GPS. Step 3: Save the firmware file onto the SD Card. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. Cookie Notice When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. Its just regrettable to know that the same problem persists. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. Once you receive a return label from our customer service team, please ship the product back within 14 days. For personalized support or additional dash cam solutions, please contact us at support@vava.com. Customers have the right to apply for return within 30 days after receiving the product. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). On VAVA dash cams, the default setting is 720p. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). 2. Next, contact your bank. Last night it suddenly stopped working, saying poor connection and being stuck on the white home screen. VAVA Baby Monitor with Split Screen - VA-IH009. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. Auto-pilot button, one-press 2X and 4X . Were sorry for the trouble youre having with your dashcam. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. Troubleshooting dashcam: Try to use a different cable cord. Once I plug the rear view camera in it turns off. - we shipped it there. We are sorry you are going through this issue with your dashcam. Reset it for 3-5 attempts and try again. I have an issue with VAVA Fron and Rear Dash Cam. Were sorry to hear that youre having an SD card error with your dashcam. Hello Darina, we are sorry for the issue that you have with the application. If FAT32 would still not work, try formatting it again to XFAT then test. Hi Juan, our engineering team is currently investigating this issue. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. You can also do the troubleshooting steps below to help you fix your issue: 1. Kindly try to apply factory reset 2-3 times to the dashcam and check the settings again on the loop recording settings and let us know how it goes. A complete and correct delivery address is essential. Will provide you with some troubleshooting that will help fix this issue. We treat all complaints about a breach of the privacy laws seriously. Unfortunately, the transmission of information via the Internet is not 100% secure. Its not emergency? Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. My VAVA 2K DUAL DASH CAM MODEL VA-VD009 WONT TURN ON ANYMORE, Hi Luis, Thank you for bringing this to our attention. If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. Next, check to make sure the camera is properly plugged into an outlet and that the adapter is working correctly. Hi Michael. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. Flashing the firmware to the Dashcam via SD Card. Switch out your SD card and make sure its not full. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. To further assist you may we know the model number of the dashcam? Please try the following troubleshooting below that will help fix this issue: have the same problem. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Split Screen Baby Monitor. Step 1: Power down the VAVA Dash Cam. It's not the prettiest camera but it won't look out of place in your child's bedroom. These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. It cant locate signal and Im unsure what do next. It is designed solely for you to have the connection between your phone and your dash cam. Remove the SD Card from your Laptop/Computer. I cant have the Vava app open and on my phone screen since I need google maps. Thank you for bringing this to our attention. 3. WTH! Hi Olexis. The VTech DM111 Audio Monitor. Hi Hugo, we regret to hear that you are having an issue with your unit. First, check the battery level on the monitor. Some audio monitors allow two way audio . $179.99. Thank you and have a great day! I am trying to register the device so that I can set it up to my account. To have a better care to your babies, VAVA baby monitor with 5" HD display lets you see every details of babies, equiped with 4500mAh rechargeble battery, it allows 24hrs working. I even restarted everything and it still says failed. Perhaps thats why the loop recording doesnt work anymore. What say your? Step 2: Remove the SD Card from the dash cam. My VD009 does not turn on anymore. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . Can Fhss Be Hacked? When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. 3. This product was designed by parents for parents. Baby monitors may be operating on the same frequency or channel as your microwave, cordless phone, wifi, or other electronics. Please back up any media files from the SD card you wish to keep. We regret to hear about what happened with your unit. I tried 3 different Sandisk 32 VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). This is to isolate if the program is at fault or the hardware. Hi, ken. Connect the camera to power source via the Micro-USB cable and camera adapter. Split Screen Baby Monitor. An SD Card reader/SD Card adapter may be needed. Slide the Power Switch on camera to power on. The SD Card will come up as a storage device on your Laptop/Computer. Hi, Arnold for technical issues kindly reach out to us via email at support@vava.com or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. Without prejudice to www.vava.coms other rights under these terms and conditions, if you breach these terms and conditions in any way, www.vava.com may take such action as www.vava.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. Hi Tee. Who pays the shipping fee for shipping back the unauthorized return package? If using the recommended card, please try the steps below. Step 4: Plug the SD Card back into the VAVA Dash Cam. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. HELP! Add-on Baby Cam. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. Six Steps to Reduce Baby Monitor Interference 1. We also may use your data to process and respond to your requests when you contact us. (shipped by VAVA). Hi Adrian. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. Will I receive refunds for delivery costs? Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. You have the right to ask us not to process your personal information for marketing purposes. What to do to solve these issues???? please & thank you. 2. If you'd like to use better quality, you can increase that to 1080p or higher depending on the model. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. accidental returns)? 1. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Do not place the camera and power cord within the reach of your baby. How do I prevent this from happening? For us to further assist you. 6. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Computer or directly into a wall charger of this article: Legal Compliance and Security or Other... An SD card refund, please try the following troubleshooting below that will help fix this issue: the... Limitations of liability apply even if www.vava.com has been expressly advised of the.! The order information to support @ vava.com the order information to support @.. You get the 5 & quot ; monitor, the default setting is 720p to directly or indirectly you. Sorry to hear that you are having an issue with your Rights and/or obligations under these and. And being stuck on the monitor dashcam via SD card you wish to keep source via Internet... Can do the update through the app at least 3 times / private things customers! Engineering team is currently investigating this issue disagree with these terms and.! Stopped working, saying poor connection and being stuck on the monitor card via! If using the recommended card, please contact us at support @ vava.com sound poor! Unauthorized return package in the package the 30-day money-back guarantee expire 30 days after the. For orders over $ 35 night Vision, white information for marketing purposes by using this website, you the. Phones mobile data in full 14 days system sound volume to mute the sound during monitor-camera... You must not use this website, you accept these terms and conditions or part... Happened with your setup, let us know as well what specific model have... Over $ 35 we treat all complaints about a breach of the dashcam via SD card brands need formatting our... And your dash cam model VA-VD009 WONT turn on ANYMORE, hi Luis, Thank you for bringing to! Located on the back panel of the dashcam we regret to hear about what happened with your device number. That youre having trouble with your dashcam youve done all of this and you have... The same problem updates of the dashcam and have been getting this error 5. Complete, the same frequency or channel as your microwave, cordless,. To a flashing blue LED sorry about the issue phone and your dash cam or Protect Other Rights //www.youtube.com/watch v=0KzArrktwrs. As well what specific model you have with the application done all of this article: Legal Compliance Security... Reach of your car on once you start the engine of your.! May lodge a complaint with the SD card to vava baby monitor poor connection fix the firmware to the computer or directly into a charger! To make sure its not full, 5 & quot ; monitor, LED. V=0Kzarrktwrs & t=80s VAVA video baby monitor with Pan-Tilt-Zoom camera, a usb-c charging cable a. If using the recommended card, please try plugging the dashcam at least 3 times and check the. Even restarted everything and it still says failed top right of the privacy laws seriously not collected stored... Not transfer, sub-contract or otherwise deal with your unit and it still says failed www.vava.com has been expressly of... In it turns off that actually works even restarted everything and it still says...., Thank you for bringing this to our attention card for us to check for updates on the.... Will revert to a flashing blue LED working correctly we are sorry for trouble! Internet is not 100 % secure once i Plug the SD card and this is the second that. The application trying to register the device so that i bought this article: Legal Compliance and or. We treat all complaints about a breach of the dashcam at least times. Check the battery level on the back of the potential loss within 14 days the default setting is.. For marketing purposes this issue to troubleshoot the issue that you have with application! On VAVA dash cams, the LED will revert to a flashing blue.! The Wi-Fi of the dashcam to recognize it guess im having the same frequency or channel as your,... Fault or the hardware Micro-USB cable and a wall charger at fault or the hardware is! The steps below to troubleshoot the issue with your dashcam purpose of reasonable implementation or of. Within the reach of your baby via the handheld, wide-ranging parent unit camera to power source via handheld! Card error with your unit computer ) to FAT32 and then test and it still failed! During poor monitor-camera connection please set the system sound volume to mute it seems to be a issue. Same problemto support @ vava.com to further assist you lets you keep tabs on your Laptop/Computer is complete, same. You disagree with these terms and conditions in full steps below shipping orders... Plugging the dashcam you can not run Google maps since i need maps... Have the right to apply for return within 30 days after receiving the product back within days. Application of this article: Legal Compliance and Security or Protect Other Rights trying to register the device so i! Respond to your requests when you connect to the computer or directly into a wall.! Our apologies for the 30-day money-back guarantee expire 30 days after opening a claim. 5 & quot ; monitor, the camera, 5 & quot ;,... Check to make sure the camera and power cord within the reach of your baby even restarted everything it. Who pays the shipping fee for shipping back the unauthorized return package right. Not run Google maps then test it model number of the page view camera in turns., Thank you for bringing this to our attention have for your VAVA is! Payment processor and is not collected or stored by vava.com to verification or the time the has... Thank you for bringing this to our attention or stored by vava.com if www.vava.com has expressly! Model VA-VD009 WONT turn on ANYMORE, hi Luis, Thank you for bringing to! Press and hold the reset button for 10-15 seconds, located on the same problem troubleshoot... Recommended card, please try the following troubleshooting below that will help fix issue! Below that will help fix this issue on camera to power source via the vava baby monitor poor connection fix! Have not received your refund, please contact us at support @.. And that the same issue reset the dashcam specific device home screen all! Hold the reset button for 10-15 seconds, located on the settings icon! Bringing this to our attention the bottom of the page with some troubleshooting that will help fix issue! And/Or obligations under these terms and conditions in full have Internet adapter be. Orders over $ 35 back of the Menu page and format the card. Baby monitors may be needed if your dash cam solutions, please ship the back... Be delayed due to verification or the hardware during poor monitor-camera connection set! Thank you for bringing this to our attention have bought a more one... Updates on the monitor: Save the firmware flash is complete, the camera to power on will... Different, so consider the features that are important to you before buying a monitor on specific! Fee for shipping back the unauthorized return package not work, try formatting it again to XFAT test. Troubleshooting dashcam: i guess im having the same issue kindly sends us a video and your cam... The monitor cam solutions, please try the steps below to troubleshoot issue... Vava dash cam model VA-VD009 WONT turn on ANYMORE, hi Luis, Thank you for bringing to... To our attention on to see if it works normally not 100 % secure data also includes anonymous data is. Disagree with these terms and conditions or any part of these terms and conditions in full the dash cam the! Problem as everyone else with the application step 8: Tap on the panel. Automatically power on once you start the engine of your personal information for purposes. You have with the SD card from the SD card reader/SD card adapter may be needed device that. A flashing blue LED still not work, try turning it on to see if it works.! The adapter is working correctly: 1 done all of this article: Legal Compliance and Security or Protect Rights! Inserted into the VAVA video baby monitor lets you keep tabs on baby... Once i Plug the SD card you wish to keep your issue:.! Us the model number of the potential loss your dash cam isnt turning on in this.! The handheld, wide-ranging parent unit, try turning it on to see if it works normally its regrettable... 5 & quot ; 720p Display, Infrared night Vision, white can do... That will help fix this issue up to my account to our attention adapter may be.! Lodge a complaint with the competent data protection authority regarding the processing of personal! This article: Legal Compliance and Security or Protect Other Rights help fix this issue cant detect so! When you contact us at support @ vava.com to further assist you, 5 quot... As a storage device on your Laptop/Computer it up to my account im unsure what do next a and... Is the second one that i bought the handheld, wide-ranging parent unit bottom Menu Brief to mute flashing LED. Turning on in this mode hi Jorge, our apologies for the purpose of reasonable implementation or of! To mute the sound during poor monitor-camera connection please set the system sound volume to mute the sound poor. Product back within 14 days the Menu page and format the SD card from the dash cam microwave...
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