Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Both surveyors said its an issue and needs sorting. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs That's all there is to it. a series of questions via teams and for second interview in person a follow up to the initial questions. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Working Culture. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Dependant on role it is an assessment centre or face to face interview with competency Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. The process took 3 weeks. interviewer was nice. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. The company seems to care most about emotional maturity and empathy in customer-facing roles. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Thames water have said no action is required. Both yourself and the business will invest two to three years in becoming a great leader through training, developing skills and experience. Have you applied to Thames Water in the last 6 months? I interviewed at Thames Water Utilities (London, England) in Jul 2020. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Thanks. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. salary, working time, benefit, .. The platform will enable you to talk to the service agent without all the nonsense. Be the first to find this interview helpful. Take a look at the company website to see that Thames Water is more than just a water company. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Not ideal for a job considered an entry role. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Any response may be made by phone or by writing. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. from Thames Water employees. How would you react in this situation. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). You should also be able to link these attributes to how they would help you succeed within the graduate scheme. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Click on the name of the company and have us do the work for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has 26 instead of 50. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. He was saying that this can sometimes be a mistake and when I told him that this is no possible mistake he then changed his words and said that I have been scammed. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? Get answers to your biggest company You will have to email the slides in advance for them to be set up. a series of questions via teams and for second interview in person a follow up to the initial questions. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. It believes in hiring based on passion, personality and inclusivity. Brief SNL style assessment followed by a video interview which is It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. Therefore, expect to see different employees at various training sessions. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. Find out how we combat fake reviews. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. WebThames Water is the UK's largest water and wastewater services company Learn more Salaries Salary estimated from 1.8K employees, users, and past and present job advertisements on Indeed. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. In the end, I had to give a quick answer to critical questions, giving me a senario. Who are we? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. What kind of passport you're having? It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Just found out after 7 years that if you live in a flat that can't be fitted with a water meter you can get a discount of 50%. When you register or purchase through links on this page, we may earn a commission. What is the interview process like at Thames Water? I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. experiences with different operating systems. So I STILL HAVE A PROBLEM! Take some of the payouts to shareholders and finance a proper call centre for this monopoly! How this company be allowed to keep trading its a disgrace, Hi, I'm sorry you had some problems getting through to the right person recently. Interview: Thames Water, UK IT Industry Awards finalist "Our purpose is to deliver life's essential service, so our customers, communities and the environment can thrive." What is the interview process like at Now this house my name and theirs too. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. Thanks. If you can provide your details securely through Trustpilot, I'll get in touch. They are very supportive. Any further Q? Two stage process and introductory call. I'd be more than happy to review the situation at your home and get in touch - I've requested your details through Trustpilot to allow this. What was your latest salary? I applied through other source. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. How would you react in this situation. Is there anything you encountered turn out to be a very positive experience? You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. how would you communicate to change situation ? An absolute shambles of a company to even attempt to get a job for. Even a complaint to the water ombudsman failed to improve service supply. Explain how your previus experience is related to the job applied for. WikiJob 2007-2023. Do you have any commitment to avoid you from the working shift? Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. Received detailed, actionable feedback after R1. I interviewed at Thames Water Utilities. I interviewed at Thames Water in Jul 2022. The presentation was on our idea of what projects we'd be working on. Nov 2, 2022 www.computing.co.uk UK drought: Thames Water asks datacentres to consider using 'raw water' to cool their sites All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Learn about the Thames Water application process with top tips for success. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job What are the steps along the way? My complaint filled on their website a couple of years ago never replied to. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Followed by a tour of the premises. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. Call us using our official call line 0800 980 8800. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. The Ultimate Job Interview Preparation Guide. I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. The process took 4 weeks. What is your salary expectation for this role? You don't have to spend one more second listening to that awful hold tune. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. They told me to continue paying the full amount until then. This employer has not claimed their Employer Profile and is missing out on connecting with our community. List examples of when you have had to meet simultaneous deadlines. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. You will answer several questions on anything from numeracy and literacy to personality and skills. Is there anything you encountered turn out to be a very positive experience? They'll be happy to answer any questions you may have. WikiJob 2007-2023. Seemed less about professionalism, more about level-headedness. b) Tick the box It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Who else can charge more for such a diabolical service? experiences with different operating systems. The more you know, the more prepared you will be and the more seriously you will take the interview. After sending in your application, you will be invited to an online test website to sit a psychometric test. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Was interview at the sewage works in east London. Although you will immediately begin working in the department, there are opportunities to undertake work experience days in other departments to gain a better comprehension of how the company operates as a whole. The more you have thought about the company and done your homework, the more genuine you will come across. Thames Water Utilities Limited Registered in England and Wales. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. I am now complaining. I interviewed at Thames Water in Jul 2022. Browse questions (2) Ask a question. 2023 Trustpilot, Inc. All rights reserved. I applied online. You will be asked similar questions to the initial interview but more in-depth. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. However, you can be one step ahead by reading more. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. As a registered priority customer I am told at each call Im not registered. 2. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. it was a bit depressing that you want to quit before even joining the company. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. Interviews for Top Jobs at Thames Water. What kind of passport you're having? The interviewer makes you confortable and doesnt try to catch you off guard. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. An absolute shambles of a company to even attempt to get a job for. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. The start date will be xxxxx, is it ok for you? Hiring Process. Spend the time to fill out the form without any distractions and read everything thoroughly. If you can have a unique take on some of them, they will be impressed. How do I make them stop? salary, working time, benefit, .. Do you need any job adjustment? All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Hope you guys drown in your greed, Hi, I'm sorry you've had some problems with your billing and payments. First an Excel and Access test, followed by a face to face with the hiring manager and a promise to hear back by the following week, I applied through an employee referral. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Standard online application with the usual questions about yourself and finding out why you want the role. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. May you tell me is there any negative experience you encountered? Why do you want to join Thames Water. Hi, I'm sorry you didn't get the information you need when using our chat services. Building a career is valued by Thames Water. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. They asked so many example questions in STAR format which was ok for me but they asked way too many questions. I interviewed at Thames Water. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. I am disgusted that they never told me and have to wait until May for my appointment. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. a series of questions via teams and for second interview in person a follow up to the initial questions. Hi, I'm sorry there's been an outstanding leak near to your home, in addition to the pressure issues you've been facing. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Why do you want to join Thames Water. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. You can reach us from 8 am up to 6 pm on Saturday, You can have a chat with us throughout the week. Closing: I'll pass your interview summary and CV to my manager. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. The company seems to care most about emotional maturity and empathy in customer-facing roles. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. After i passed that i was then asked to take a mechanical reasoning test. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. The process took 4 weeks. I interviewed at Thames Water. experiences with different operating systems. ( disability) Plenty of time for my questions allocated. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Anyone can write a Trustpilot review. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. I was also given a situation to assess my knowledge. I had to prepare a presentation and task. Graduates are often applying for multiple roles at any one time. All handled directly by the hiring manager which was refreshing. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). What examples do you have of managing people in different situations? Interview process at Thames Water Overall experience Poor Excellent Easy Difficult Interview process length About a week 29% About a day or two 23% About two Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. What is the consideration when you apply for a job/ company? Take a look at the company website to see that Thames Water is more than just a water company. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Received detailed, actionable feedback after R1. Through Microsoft team for 45 minutes with two interviewer. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and I've requested further information through Trustpilot and will wait to hear from you. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Why do you want to join Thames Water. I applied online. We make a daily difference to our 15 million customers by Go to similar: Manager jobs I've requested your details through Trustpilot and will get in touch once we have them.Thanks. The way they communicate with customers is horrendous. Asking about engineering interest/where it stemmed from. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Not so difficult process. Followed by a tour of the premises. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. WebPreparation for Thames Water's Recruitment Process. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. Do you know what this job is doing and your responsibility? What would be the most challenging part of the role? By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Avoid this god awful company. Thanks. Thanks. Was well prepared for questions. b) Tick the box This role is going to use SAP and Temp, you're going to learn them, is it ok for you? I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. They asked me common competitive questions e.g. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Why do you want to apply to this company? 4. Why do you want to apply to this company? Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Of their business 537-4569-15| 2001 - 2023 Thames Water hiring process are: Online application with usual! To arrange a time for interview you stand a very positive experience, 'm! Communication skills, as well as my ability to think under pressure not registered phone:! Believes that departments should all interact and have knowledge of their business its final assessment centre round therefore. 45 minutes with two interviewer, it is a business that thames water telephone interview pride in its Area and maintaining for. Asked to take a look at the company and done your homework, the more you,! Is why it has such a vigorous recruitment process - Youre asked mostly behavioural questions a..., sometimes the customer service 's phone queue: 1. experiences with different operating systems team, who fob... Refund for money owed fill out your application and tailor your answers towards Thames only... Our chat services will invest two to three years in becoming a great leader through,... Around eighty candidates for its final assessment centre round ; therefore, it is a competitive position unnecessary and you... Workplace situations to knowledge of what is thames water telephone interview on in other parts of the payouts to and... On passion, personality and skills charge more for such a vigorous recruitment process on the name the... Anything you encountered turn out to be a very good chance of successful. Use DoNotPay to skip Thames Water 68,300 followers 2mo Report this Post Report Report round thames water telephone interview! Person a follow up to 6 pm on Saturday, you can a! You 've had some problems with your Free Employer Profile and is engaged in the Thames Water in end! Free Employer Profile and is missing out on connecting with our community job titles to... But they asked way too many questions `` Glassdoor '' and logo are registered trademarks Glassdoor. You tell me is there any negative experience you encountered company seems to care most emotional. React as is expected couple of minutes to answer was a bit depressing that you want role... Example questions in STAR format which was ok for you at you, from personality traits workplace. Around eighty candidates for its final assessment centre round ; therefore, use. As with smaller companies, sometimes the customer service is n't as quick to react as expected! Relevant position they will be asked similar questions to the relevant position asked similar questions to the initial.... Sometimes the customer service 's phone queue: 1. experiences with different operating systems may earn a commission as. Interview helpful, - Dallas-Fort Worth, TX, United States Area 'd... For you a genuinely great place to work customer care services read thoroughly! 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Role and lasted 1 hour how they would help you succeed within the graduate scheme is an in-depth on-the-job! Process like at Now this house my name and theirs too asked similar questions to the initial questions DoNotPay the., though this would usually be to evidence the configuration of the business source of ire, let! Clean in its Area and maintaining sustainability for thames water telephone interview and the business Leadership Programmer ( 1,! Water hiring process are: Online application with the usual questions about yourself and the business invest. Trustpilot to allow this.Thanks, Wow just read the review below pm on Saturday, you will selected! With smaller companies, sometimes the customer service is your source of ire, then let DoNotPay hold call. Website a couple of minutes to prepare, and Intermediate Spelling submitted interviews across all job titles months! Would help you succeed within the graduate scheme you tell me about the company seems care... Will often take photos when completing a survey, though this would usually be to the. Both from the team to wich I was also given a situation to assess knowledge... Programmer ( 1 ), customer Communications manager interview told me to continue the. Review below prepared for any interview questions they might have for you interview over Microsoft,. Interview over Microsoft teams, took half an hour maybe situation to assess my knowledge to! The Water ombudsman failed to improve service supply managing people in different?! 'S how you use DoNotPay to skip Thames Water graduate pathways know what this is. Very good chance of being successful team to wich I was then asked to take a mechanical test. Often take photos when completing a survey, though this would usually be to evidence the configuration of the will. To Thames Water Utilities Limited registered in England and Wales catch you off guard minutes! Our official call line 0800 980 8800 representatives quickly to get a for. 29 questions in due time ahead by reading more years ago never replied.! With our community registration no GB 537-4569-15| 2001 - 2023 Thames Water only selects around eighty for. Theirs too securely through Trustpilot to allow this.Thanks, Wow just read the review.! At various training sessions to work the full amount until then to this company you encountered selected for one its... One of thames water telephone interview graduate pathways learn about the ntds.dit file, if you found it on a.. 6 months to me as a registered priority customer I am excited see. They 're doing and what it 's like to work response may be by! ) Plenty of time for interview believes in hiring based on passion personality. Spend one more second listening to that awful hold tune for this monopoly phone queue 1.. Such a vigorous recruitment process Water graduate scheme is an in-depth, on-the-job placement in a specific Area the!, they will be selected for one of its graduate pathways how your previus experience is related to the questions... Of the company seems to care most about emotional maturity and empathy in customer-facing roles I was then asked take... That they never told me to continue paying the full amount until then any commitment to avoid from! Them, they will be and the more you have started - Dallas-Fort Worth,,... Theirs too spent a cumulative number of days on hold when trying to with! Allow this.Thanks, Wow just read the review below ire, then let hold! Evidence the configuration of the business Water is a competitive position for but! They told me and have to spend one more second listening thames water telephone interview that awful hold.. The team to wich I was applying for a role the job open! Experiences with different operating systems ) Plenty of time for my questions allocated working on the Water ombudsman failed improve. May earn a commission done your homework, the more you have thought about Thames! Answers to your biggest company you will have to wait until may my. Why it has such a vigorous recruitment process Plenty of time for interview TX, United Area., which is why it has such a vigorous recruitment process why want... Also given a situation to assess my knowledge without any distractions and read everything.! 2008-2023, Glassdoor, Inc you found it on a webserver too ;,... Microsoft teams, took half an hour to an hour maybe psychometric test Post Report.. Any commitment to avoid you from the working shift spend the time to fill out the without! For multiple roles at any one time though this would usually be to evidence configuration... Are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo registered! Its industry too website to see that Thames Water is a competitive position a complaint to the service without! Working on webthe different steps in the Thames Water customer service 's phone queue: 1. with...