There were several quality pieces in the store. Life goes on of course, just not at La-Z-Boy for us. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. A little late to the party here but, this is for Linda R and any future readers. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . By the way, they are an expensive piece of furniture and I expected better. He was extremely patient and informative and helpful. It will never last 5 years as one of the cushions is already collapsing. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. La-Z-Boy is the place for people looking for furniture! Expected this to be an easy purchase but it's immeasurably easier. In 2013 it was my time as an adult to make my first big furniture purchase. They called and said our time was 9am to noon. In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. When I took it home and unrolled it I saw that it was dirty and discolored. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. We moved and wanted a different color in our new house. I have a Bradington Young recliner that I got in 1987. My furniture store said England would not allowthem to return it. The material is so poor it pills and balls up and there's no way to repair or arrest it. He determined we need a new arm so he placed the order for it. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. Elevate your relaxation with this small yet cozy Lane recliner Item Weight: 73 pounds Product Dimensions: 38 x 33 x 39 inches Upholstery Color: Ocean Materials: Wood, Chenille, Steel Bisbee Power Hi-Leg Recliner The traditional design is tough to beat. A few weeks ago I heard a loud pop in the chair. I am astounded. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. I have no kids and no animals just me and my husband. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. Store had a great collection, helpful, yet no pressure sales people. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. We have waited since September for the sofa and since the middle of January for a repair. I wouldn't hesitate to return when it's time for a remodel. We are going to buy new recliners just because we are ready for a change in 2018. I've had 3 service calls and new springs on each chair. The chair is still functioning properly and was delivered at the bitter end of the delivery window. If you stop in ask for Joe, he was awesome! Anyway the associate , Maria was very patient and helpful. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. He was extremely knowledgeable and kind. Locking Three-Position Footrest. I now have my very own electric chair. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. we bought a lay z boy electric couch and love seat three years ago. So glad I did. we have a 15 year old ethan allen recliner that has taken a lot of punishment and we were able to chose upholstry, however, i understand that the quality of ea has declined the same as i've heard lazy-boy has however, we're still very happy with the chair (actually 2 chairs and a sofa), I disagree with allen furniture, we just recently bought a flex steel and at 18 months, the leather is falling apart and the stuffing in the cushions is not holding up and is causing more back problems than it is worth it. Delivery is awful, and the quality is terrible when it arrives. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. GO SOMEWHERE ELSE. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. I was greeted by Minh, the store manager. Your bank has got your bank! We got our own handyman. Many La-Z-Boy recliners are customizable with different options for upholstery fabric and color, cushions, and finishes. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. My husband is an Engineer, and he said the construction was great. Product Specs Type: Traditional Upright dimensions: 37.5. The noise is still unacceptable. As noted earlier in this thread, we have a La-Z-Boy reclining loveseat (now over 12 years old) that has never needed any repairs or replacement parts. We took the extended warranty on the couch. They definitely get 5 stars! Never, I repeat, never do business with them. My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. Can't wait to be lounging in our new Lazy Boy. Both types of chair required service calls within a short period after purchase. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. Don't buy a bladder mattress from lazy boy. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. . I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. I went in and an older woman helped me. the September 2021 one of the boards on the back of the seat broke. Other recliners need anywhere from 8-20 inches of space from a wall to fully recline. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. A salesman at the local store said to contact customer service, I did, and they sent someone out. BUYER BEWARE! ProductReview: 3.9/5 stars based on 382 ratings. They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Forget bulky, hulky eyesores. I hope she is being paid the kind of salary she deserves. Unfortunately, few stores carry all the styles so you're limited to trying what's on the floor. I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. Be warned - this stuff is now junk, but the price doesnt reflect it. So not a lot of decisions, just choosing the grade and tone of the fabric. The delivery went smoothly and the delivery guys were pleasant and careful. I also have a couple of Bradington Young recliners I inherited from my mom. My saga began in the summer. Outstanding service Joe really took care of us. The quality of the sofa is good, what we expected. I suspect this was not a new item; it was either a floor model, a return or refurbished. Minh, the store manager, was helpful and kind. He pointed us in the general direction of what we were looking for and let us roam. I needed to replace my recliner because I am unable to raise the leg rest anymore. Recliners are very comfy and men especially love them, so many brands have created great ones. Hard to get a call back. Leather grains do not match from the seat to 3 seams of head and back of chair.Leather wrapping at foot rest also not completely wrapped and secured in place and lifting! I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. BUT A very nice young man was more than happy to pick up where Sherry left off! From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. I highly recommend Flexsteel. You can't beat the quality, comfort, or prices in the long run. My husband and I went in on Saturday and Sherry was our salesperson. We had a great experience! Seems tome. Nest place to buy in Modesto! Almost all store charge a trip fee, but some don't. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. 10% off only. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. I highly recommend Lazy Boy products. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. We have had La-Z-Boy furniture for 15 years and it has held up beautifully. Paid more but has life time warranty on everything. He answered every question we had. Treated us like our sale mattered. Can't wait to actually sit in it. Yesterday, one day before delivery, I hadn't heard anything and called again. The brand and their customer service is not worth the extra price. I paid over $2000 for a recliner in 2018. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. I've read this thread with interest, but where can one go to see some of these different brands? Hi Search other brand recliner on google who published popular brand recliner. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. She is attentive without being pushy. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. Doug bozich was very helpful and understanding of our situation. He didn't hover at all. He never made us feel rushed and had so many helpful ideas. My spouse and I walked into the store to look again at the Honolulu fabric we had picked. I have had many different recliners in the last 20 yrs and this one is the most comfortable and luxurious one by far (it is also the most expensive one by far). The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Two years later it's junk. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. store to find out how much longer . We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. Found out the extended warranty was only for fabric. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. 2. NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. Ordered a couch and love seat Jan 26 with a "target date" of June. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. Minh was are sales associate and was very helpful. I paid in advance for the sofa. However, we aren't fans of leather seating, so ours is fabric. Another 3 Or 4 Weeks Go By. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. Very impressed with customer service today! I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. This is the short version. Plus he has a neat first name! I didn't think so much about it at the time, but I wish I had. We were looking for a comfortable chair for my 92 year old Mom that has terrible arthritis. They have a lifetime warranty. Hours on hold trying to get this fixed. Very simple and easy to find what we wanted for a price/color/style we liked as well. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." TERRIBLE product. I own both Hancock and Moore and Bradington-Young recliners. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. Both are leather. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. Check Price on Amazon Best Wing Back Recliner Quick Links About Flexsteel La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. The product can handle half a ton of weight and cost $1100. It is like the check is the mail deal. After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. Have a Christmas celebration with no furniture Its horrible. Have either of you had problems with your Lazyboy? Never will buy Laz e Boy againwish I could show you the pictures. They are 7 years old and still like new. By the morning of the 12th, I had heard nothing further, so I called to inquire about it. If you use one of these and buy something, Slumber Search may make a small amount of money. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. I hopefully would have cleaned out the fireplace. However, whenHe came down to totals, there was no negotiating the final price. Ever!!! Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. They still look brand new, and we raised three children on these products. After five days of multiple calls to try to determine what went wrong with our order without a response from our salesperson, we finally had to return to the store in-person to get answers. Never buy their 2 for 1, usually something they can't sell. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. 25*41. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. Its now 15 weeks and we get delivery date Dec. 23. 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